Med Docs CSR: Patient Docs & Insurance

J&B Medical; Wixom (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

J&B Medical in Wixom, MI seeks a Customer Service Representative for the Med Docs Team to ensure all documents required for payment of medical supplies orders are obtained and in order. You will coordinate with patients and physicians to collect prescriptions and supporting information, and intake data into our system.

This full-time role expects accuracy, the ability to handle multiple tasks, and occasional evenings or weekends.

Qualifications

• Minimum 2+ years in a fast-paced customer service role handling multiple tasks at once.
• Ability to follow multi-step procedures and maintain accurate records.
• Proficient with computer systems and data entry to maintain records.

Responsibilities

• Follow up with patients and physicians to obtain required documents for payment.
• Verify prescriptions and insurance requirements for billing and shipping.
• Enter notes and update records in the system as needed.
• Support management with training, reports, and project tasks.

Skills

2+ years experience

Multitasking

Attention to detail

Computer skills

Job description

J&B Medical in Wixom, MI seeks a Customer Service Representative for the Med Docs Team to ensure all documents required for payment of medical supplies orders are obtained and in order. You will coordinate with patients and physicians to collect prescriptions and supporting information, and intake data into our system.

This full-time role expects accuracy, the ability to handle multiple tasks, and occasional evenings or weekends.