Medical Device Technical Service Lead
Baxter International Inc.
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Benefits offered by this job
Job summary
Baxter International Inc. is seeking a Technical Service Lead Coordinator to resolve technical issues on medical equipment and ensure a smooth customer experience. You will work with customers, field technicians, and internal teams while documenting all interactions in compliant systems.
The role involves coordinating service activities within business hours and participating in after-hours on-call rotations, with expectations to support product upgrades and engineering collaborations.
Qualifications
- Must have troubleshooting experience with mechanical or electrical equipment.
- Ability to read schematics and electrical diagrams.
- Experience providing technical support in help desk or field roles.
- Experience documenting service activity in ticketing or case systems.
Responsibilities
- Troubleshoot medical device issues (mechanical/electrical).
- Provide technical support via phone, email, and web systems.
- Document all interactions in FDA-compliant systems.
- Create/manage service requests, work orders, and parts orders.
- Coordinate parts returns for engineering analysis and product upgrades.
Skills
Education
Tools
Job description
Baxter International Inc. is seeking a Technical Service Lead Coordinator to resolve technical issues on medical equipment and ensure a smooth customer experience. You will work with customers, field technicians, and internal teams while documenting all interactions in compliant systems.
The role involves coordinating service activities within business hours and participating in after-hours on-call rotations, with expectations to support product upgrades and engineering collaborations.
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