Technical Service Lead - Medical Device Support

Zvh; Batesville (IN); On-site; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

ESPP program

Employee discounts

Job summary

Baxter is seeking a Technical Service Lead Coordinator in Batesville, IN to diagnose and resolve technical issues on medical equipment. You’ll work with customers, field technicians, and internal teams to guide solutions and ensure a smooth customer experience.

The role combines technical knowledge with customer support, including documenting activity in FDA-compliant systems and coordinating service requests. Shift is 8 hours, with on-call rotation during business hours.

Qualifications

• High school diploma or equivalent required.
• 2+ years troubleshooting mechanical or electrical equipment using diagnostic tools.
• Ability to read and interpret technical manuals, schematics, and electrical diagrams.
• Experience providing technical support in a help desk, service, or field support environment.
• Experience documenting service activity and managing requests in ticketing or case management systems.
• Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations.
• Experience supporting medical devices or working in a regulated environment preferred.
• Experience using diagnostic equipment such as voltmeters and basic hand tools preferred.

Responsibilities

• Troubleshoot mechanical and electrical issues on medical devices.
• Provide technical support via phone, email, and web-based systems.
• Document all customer interactions, complaints, and resolutions in FDA-compliant systems.
• Create and manage service requests, work orders, and service parts orders.
• Track and update service activities through approved contact management systems.
• Coordinate parts replacement and returns for engineering analysis.
• Support product upgrades, modifications, and new product releases.
• Interface with engineering, service logistics, and sales for technical issue resolution.

Skills

Troubleshooting

Technical support

Reading schematics

Documentation

Software/firmware updates

Diagnostic equipment

Regulated environment

Collaboration with teams

Education

High school diploma or equivalent

Tools

Voltmeters

Basic hand tools

Ticketing systems

Contact management systems

FDA-compliant systems

Job description

Baxter is seeking a Technical Service Lead Coordinator in Batesville, IN to diagnose and resolve technical issues on medical equipment. You’ll work with customers, field technicians, and internal teams to guide solutions and ensure a smooth customer experience.

The role combines technical knowledge with customer support, including documenting activity in FDA-compliant systems and coordinating service requests. Shift is 8 hours, with on-call rotation during business hours.