Medical Device Service Writer - Onsite Quotes & Support

Prescott's; Monument (CO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

Accident and critical illness

Short/Long term disability

401K with company matching

Training and certifications

Job summary

Prescott’s Med in Monument, CO is seeking a detail-oriented Service Writer to manage customer service requests, communicate with customers, provide estimates, and ensure accurate service documentation. This onsite role supports the Prescott’s Med facility and requires strong organizational and communication skills to streamline operations and improve satisfaction.

Responsibilities include validating orders, processing customer and internal requests, dispatching to technicians, and maintaining

Qualifications

• High school diploma or GED required.
• 2+ years in service writer or similar administrative role.
• Experience in medical device industry a plus.
• Strong communication and organizational skills.

Responsibilities

• Validate order information before processing requests.
• Process customer and internal orders for fulfillment.
• Dispatch orders to technicians for fulfillment.
• Prepare quotes and pricing information for customers.
• Input data into NetSuite and maintain records.
• Assist with RMA creation and invoicing as needed.

Skills

Organizational skills

Communication skills

Multi-tasking

Data entry

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Service management software

Job description

Prescott’s Med in Monument, CO is seeking a detail-oriented Service Writer to manage customer service requests, communicate with customers, provide estimates, and ensure accurate service documentation. This onsite role supports the Prescott’s Med facility and requires strong organizational and communication skills to streamline operations and improve satisfaction.

Responsibilities include validating orders, processing customer and internal requests, dispatching to technicians, and maintaining