Service Writer

Prescott's; Monument (CO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

Accident and critical illness

Short/Long term disability

401K with company matching

Training and certifications

Job summary

Prescott’s Med in Monument, CO is seeking a detail-oriented Service Writer to manage customer service requests, communicate with customers, provide estimates, and ensure accurate service documentation. This onsite role supports the Prescott’s Med facility and requires strong organizational and communication skills to streamline operations and improve satisfaction.

Responsibilities include validating orders, processing customer and internal requests, dispatching to technicians, and maintaining

Qualifications

• High school diploma or GED required.
• 2+ years in service writer or similar administrative role.
• Experience in medical device industry a plus.
• Strong communication and organizational skills.

Responsibilities

• Validate order information before processing requests.
• Process customer and internal orders for fulfillment.
• Dispatch orders to technicians for fulfillment.
• Prepare quotes and pricing information for customers.
• Input data into NetSuite and maintain records.
• Assist with RMA creation and invoicing as needed.

Skills

Organizational skills

Communication skills

Multi-tasking

Data entry

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Service management software

Job description

Join the team at Prescott’s Med — where quality meets care.

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support Prescott’s Med.

We are currently seeking a detail-oriented Service Writer to join our team. In this role, you will be responsible for managing customer service requests, communicating with customers, providing estimates, and ensuring that all documentation related to service and maintenance is accurate and complete. Your organizational skills and attention to detail will help streamline operations and improve customer satisfaction.

This position will be worked onsite at our facility in Monument, CO.

Responsibilities:

• Validate order information prior to processing all order requests
• Process orders from customers and internal field representatives
• Dispatch sales orders and parts requests to internal technicians for fulfillment
• Process sales orders for invoicing for remaining balances of unreturned parts
• Communicate with customers regarding service requests, updates and costs
• Prepare quotes and information for pricing and parts inquiries/assist internal field representatives with providing quotes to customers
• Provide accurate Master Service Agreement (MSA) pricing
• Monitor field representative inventories and manage parts turnover rate
• Maintain records of parts used and inventory levels for the service department
• Assist field representatives and customers with RMA creation and UPS label creation for parts return
• Manage back orders and follow up with efficient fulfillment of all orders
• Input data into NetSuite

Requirements

• High school diploma or GED required
• 2+ years of relevant prior experience as a service writer, customer service associate or similar administrative role preferred
• Experience in medical device industry or equivalent is a plus
• Computer and data entry experience required
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus)
• Basic understanding of medical equipment and terminology is a plus
• Excellent customer service skills with the ability to handle inquiries and resolve issues effectively
• Ability to work both independently and collaboratively within a team
• Follow safety procedures in the performance of job duties and maintain a clean and safe work area

Pay Range: $24.00 per hour

Benefits

What we offer:

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

• Paid time off
• Healthcare insurance (medical dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications
• Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive