Medical Device Service Writer — Growth & Benefits

Prescott's Med; Monument (CO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

PTO

Health insurance

Disability insurance

401K

Job summary

Prescott’s Med in Monument, CO is seeking a detail-oriented Service Writer to manage customer service requests, provide estimates, and ensure accurate documentation for service and maintenance. This onsite role supports field reps and internal technicians from our Monument facility.

The position requires 2+ years in a related administrative or service-writing role, strong organizational and communication skills, and proficiency with Microsoft Office and NetSuite.

Qualifications

• Experience in customer service and administrative support.
• Familiarity with service orders, invoicing, and quotes.
• Basic understanding of medical equipment terminology.

Responsibilities

• Validate order information prior to processing all order requests
• Process orders from customers and internal field representatives
• Dispatch sales orders and parts requests to internal technicians for fulfillment
• Process sales orders for invoicing for remaining balances of unreturned parts
• Communicate with customers regarding service requests, updates and costs
• Prepare quotes and information for pricing and parts inquiries/assist internal field representatives with providing quotes to customers
• Provide accurate Master Service Agreement (MSA) pricing
• Monitor field representative inventories and manage parts turnover rate
• Maintain records of parts used and inventory levels for the service department
• Assist field representatives and customers with RMA creation and UPS label creation for parts return
• Manage back orders and follow up with efficient fulfillment of all orders
• Input data into NetSuite

Skills

Customer service

Data entry

MS Office

NetSuite

Communication skills

Organizational skills

Medical devices knowledge

Education

High school diploma or GED

Tools

NetSuite

MS Office

Job description

Prescott’s Med in Monument, CO is seeking a detail-oriented Service Writer to manage customer service requests, provide estimates, and ensure accurate documentation for service and maintenance. This onsite role supports field reps and internal technicians from our Monument facility.

The position requires 2+ years in a related administrative or service-writing role, strong organizational and communication skills, and proficiency with Microsoft Office and NetSuite.