Medical Device Service Writer

Prescott's Group; Monument, Northern (CO, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Healthcare insurance (medical, dental,

Accident insurance

Disability insurance (short and long)

401K with company matching

Continuous learning and development

Inclusive work environment

Job summary

Prescott’s Med is seeking a detail-oriented Service Writer to manage customer service requests, prepare quotes, and ensure accurate documentation for service and maintenance. This onsite role at our Monument, CO facility requires strong data entry, organization, and clear communication with customers and field representatives.

You will process orders, issue invoices for remaining balances, and provide pricing information, with a focus on accuracy, efficiency, and customer satisfaction in a

Qualifications

• High school diploma or GED required.
• 2+ years of relevant prior experience as a service writer, customer service associate or similar administrative role preferred.
• Experience in the medical device industry or equivalent is a plus.
• Computer and data entry experience required.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus).
• Basic understanding of medical equipment and terminology is a plus.
• Excellent customer service skills with the ability to handle inquiries and resolve issues effectively.
• Ability to work both independently and collaboratively within a team.
• Follow safety procedures in the performance of job duties and maintain a clean and safe work area.

Responsibilities

• Validate order information prior to processing all order requests.
• Process orders from customers and internal field representatives.
• Dispatch sales orders and parts requests to internal technicians for fulfillment.
• Process sales orders for invoicing for remaining balances of unreturned parts.
• Communicate with customers regarding service requests, updates and costs.
• Prepare quotes and information for pricing and parts inquiries/assist internal field representatives with providing quotes to customers.
• Provide accurate Master Service Agreement (MSA) pricing.
• Monitor field representative inventories and manage parts turnover rate.
• Maintain records of parts used and inventory levels for the service department.
• Assist field representatives and customers with RMA creation and UPS label creation for parts return.
• Manage back orders and follow up with efficient fulfillment of all orders.
• Input data into NetSuite.

Skills

Customer service

Data entry

Microsoft Office

NetSuite

Communication

Multitasking

Education

High school diploma or GED

Tools

NetSuite

CRM software

MS Office

Job description

Prescott’s Med is seeking a detail-oriented Service Writer to manage customer service requests, prepare quotes, and ensure accurate documentation for service and maintenance. This onsite role at our Monument, CO facility requires strong data entry, organization, and clear communication with customers and field representatives.

You will process orders, issue invoices for remaining balances, and provide pricing information, with a focus on accuracy, efficiency, and customer satisfaction in a