Medical Device Customer Support Specialist

UFP Technologies; Norton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

CI Medical, a UFP Technologies company, is seeking a Customer Service Representative to be the primary point of contact for customers. The role involves professional administrative support, handling inquiries by phone, email and chat, and ensuring timely resolution of needs.

The position is on-site full-time in Norton, MA, within commuting distance. Candidates should have 1–3 years of office experience and strong communication skills.

Qualifications

• High School diploma or GED required.
• 1–3 years of office work experience.
• Strong attention to detail.
• Organizational skills and ability to multi-task.
• Strong written and verbal communication skills.
• Experience with Microsoft Outlook, Word and Excel; ERP systems desired.
• Familiarity with PCs, printers, keyboards and scanners.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve routine customer concerns and provide accurate information regarding products, services, policies, and procedures.
• Research and troubleshoot customer issues and escalate more complex matters to the appropriate department when necessary.
• Maintain a high level of customer satisfaction by delivering courteous, responsive, and effective service.
• Follow up with customers to ensure issues are resolved and requests have been completed.

Skills

Attention to detail

Organizational skills

Multi-tasking

Written and verbal communication

MS Outlook

MS Word

MS Excel

ERP systems

Education

High School diploma or GED

Tools

ERP systems

Job description

CI Medical, a UFP Technologies company, is seeking a Customer Service Representative to be the primary point of contact for customers. The role involves professional administrative support, handling inquiries by phone, email and chat, and ensuring timely resolution of needs.

The position is on-site full-time in Norton, MA, within commuting distance. Candidates should have 1–3 years of office experience and strong communication skills.