Medical Device Customer Accounts Coordinator

Life Spine; Huntley (IL); On-site; USD 25,000 - 41,000; Full time

Job summary

Life Spine is seeking a Customer Account Coordinator in Huntley, IL. You will support field sales with order processing, billing, and customer communications, acting as the primary internal contact for distributors and hospital staff.

In this full-time, hourly role, you will coordinate orders via phone, fax, and email; manage accounts; handle RMAs; and collaborate with Sales, Marketing, Clinical Education, Accounting, Regulatory, Engineering, and Operations to ensure accurate, timely service.

Qualifications

• Four-year degree in Business, Marketing, Communications, Kinesiology or related field preferred; a high school diploma or equivalent required.
• Minimum of one year of experience in the customer support, marketing and/or sales disciplines.
• Experience in medical devices or medical products highly preferred with business related experience, and/or order processing skills.
• Strong customer care focus and understanding of customer satisfaction and patient safety.
• Excellent, professional written and oral communication skills.

Responsibilities

• Serve as the primary internal contact for Sales Management, distributors, and hospital staff within assigned geographic territory.
• Create and maintain customer accounts via phone support and data order entry of all phone, fax and email orders.
• Process sales orders for prompt, accurate and timely billing.
• Work the internal and external sales teams who inquire about products and billing related questions, including purchase order issues and/or pricing discrepancies.
• Ensure accuracy of customer fulfillment goals by communicating with field sales about any questions or discrepancies.
• Coordinate movement of inventory in the field when requested and approved.
• Provide reports of Field Sales and distributor consignment inventory as requested.
• Support and enhance a closed‑loop Product Experience Report process.
• Investigate customer complaints involving such matters as damaged items and delay in shipment, and take necessary actions resulting in customer satisfaction.
• Issue and follow up on RMA requests to ensure product is returned in a timely manner.

Skills

Customer-focused

Multi-tasking

Written & verbal communication

Ownership

Time management

Analytical thinking

Education

Bachelor's degree in Business, Marketing, Communications, Kinesiology or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Life Spine is seeking a Customer Account Coordinator in Huntley, IL. You will support field sales with order processing, billing, and customer communications, acting as the primary internal contact for distributors and hospital staff.

In this full-time, hourly role, you will coordinate orders via phone, fax, and email; manage accounts; handle RMAs; and collaborate with Sales, Marketing, Clinical Education, Accounting, Regulatory, Engineering, and Operations to ensure accurate, timely service.