Customer Service & Operations Coordinator (Medical Devices)

Nexxt Spine, LLC; Noblesville (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Nexxt Spine LLC in Noblesville, IN is seeking a Customer Service Coordinator to support day-to-day operations, overseeing surgical set management and distributor relationships. The role emphasizes accuracy, fast response, and proactive issue resolution to ensure customer satisfaction and efficient field support.

You will coordinate replenishment, maintain instrument availability, and collaborate with departments to align service activities with growth goals.

Qualifications

• Bachelor’s degree in a business, finance, engineering, statistics or mathematics field preferred.
• Experience in medical devices or FDA-regulated environments a plus.
• Proficiency with MS Office and ERP systems.
• Strong communication and problem-solving abilities.

Responsibilities

• Create and manage surgeon- and distributor-specific sets.
• Oversee replenishment cases for timely field support.
• Ensure customers/distributors have access to current instruments.
• Develop and strengthen distributor relationships for growth.
• Coordinate with departments to maximize service effectiveness and revenue.

Skills

Interpersonal skills

Attention to detail

Analytical skills

Organizational skills

Communication skills

Task prioritization

ERP experience

ERP experience (Business Central)

Education

Bachelor’s degree in Business, Finance, Engineering, Statistics or Mathematics

Tools

Microsoft Office

Business Central ERP

Job description

Nexxt Spine LLC in Noblesville, IN is seeking a Customer Service Coordinator to support day-to-day operations, overseeing surgical set management and distributor relationships. The role emphasizes accuracy, fast response, and proactive issue resolution to ensure customer satisfaction and efficient field support.

You will coordinate replenishment, maintain instrument availability, and collaborate with departments to align service activities with growth goals.