Customer Service Coordinator

Nexxt Spine, LLC; Noblesville (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Nexxt Spine LLC in Noblesville, IN is seeking a Customer Service Coordinator to support day-to-day operations, overseeing surgical set management and distributor relationships. The role emphasizes accuracy, fast response, and proactive issue resolution to ensure customer satisfaction and efficient field support.

You will coordinate replenishment, maintain instrument availability, and collaborate with departments to align service activities with growth goals.

Qualifications

• Bachelor’s degree in a business, finance, engineering, statistics or mathematics field preferred.
• Experience in medical devices or FDA-regulated environments a plus.
• Proficiency with MS Office and ERP systems.
• Strong communication and problem-solving abilities.

Responsibilities

• Create and manage surgeon- and distributor-specific sets.
• Oversee replenishment cases for timely field support.
• Ensure customers/distributors have access to current instruments.
• Develop and strengthen distributor relationships for growth.
• Coordinate with departments to maximize service effectiveness and revenue.

Skills

Interpersonal skills

Attention to detail

Analytical skills

Organizational skills

Communication skills

Task prioritization

ERP experience

ERP experience (Business Central)

Education

Bachelor’s degree in Business, Finance, Engineering, Statistics or Mathematics

Tools

Microsoft Office

Business Central ERP

Job description

Customer Service Coordinator
Nexxt Spine LLC, Noblesville, IN

Nexxt Spine LLC, is a leader in the medical device industry, dedicated to designing, manufacturing, and distributing an expanding portfolio of innovative spinal implants and instruments. We are committed to a culture of innovation, excellence, and employee engagement while delivering solutions that improve patient outcomes and strengthen surgeon and distributor partnerships.

Position Summary

The Customer Service Coordinator is a hands-on role responsible for supporting the day-to-day operations of the company and ensuring superior customer and distributor satisfaction. This position focuses on effective oversight of surgical set management, distributor relationship development, and operational support to drive company growth. The role requires a detail-oriented, proactive individual who thrives in a fast-paced, entrepreneurial environment.

Essential Job Functions

• Create and manage Surgeon-Specific Sets based on the unique needs of surgeons and distributors.
• Oversee and coordinate replenishment cases to ensure timely and accurate support in the field.
• Ensure all customers and distributors have access to the most current instruments.
• Build and strengthenlong-term distributor relationshipsto support sustainable growth.
• Serve as asubject matter expertin Nexxt Spine products and offerings to address surgeon and distributor needs.
• Monitor and manage daily activities to maintaineffective surgical set availability and readiness.
• Oversee development, implementation, and training oninventory control proceduresto ensure field and on-site accuracy.
• Investigate and reconcileescalated inventory discrepanciesto identify root causes and implement corrective actions.
• Coordinate with other departments to maximize customer service effectiveness.
• Align customer service activities and initiatives to support and enhance revenue growth and company success.

Qualifications

• Stronginterpersonal skillswith the ability to build trust and partnerships.
• Exceptionalattention to detailandproblem-solving ability.
• Advancedanalytical and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellentwritten and verbal communication skills.
• Self-motivated, proactive, and able toprioritize multiple tasks effectively.
• Comfortable working in afast-paced environmentand responding with urgency.
• Experience withBusiness Central or similar ERP systemspreferred.
• Background inmedical devicesor other FDA-regulated manufacturing environments is a plus.

Education & Experience

• Bachelor’s degree inBusiness Administration, Finance, Accounting, Engineering, Statistics, or Mathematicspreferred.

Job Type

• Full-time (On-site)
• Monday–Friday schedule, with flexibility required to accommodate coverage across multiple time zones.