Medical Device Complaints Coordinator

Insight Global

Minneapolis (MN)

On-site

USD 45,460 - 55,104

Part time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading recruitment agency is seeking a Complaint Coordinator to ensure product quality and compliance in the medical device industry. The role involves managing complaint processes, supporting audits, and analyzing performance metrics. Candidates should have a degree in STEM and at least 3 years of relevant experience. This position offers competitive hourly pay and a contract employment type, based in Minneapolis, Minnesota.

Qualifications

3+ years of experience in a quality assurance or complaint role in the medical devices industry.
Exposure to medical device regulations: ISO 13485, 820.

Responsibilities

Manages complaint processing and resolution, including intake and risk assessment.
Monitors system performance through KPIs and metrics.
Supports audits and cross-functional QA activities.

Skills

Quality assurance

Complaint management

Data analysis

Education

Degree in STEM or relevant industry experience

Job description

1 day ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.00/hr - $40.00/hr

JOB DESCRIPTION

The Complaint Coordinator plays a pivotal role in ensuring quality and compliance of our client's products and services. By supporting the teams responsible for collection of customer feedback, product investigation and resolution of product quality issues, this team member ensures that our products consistently meet the highest standards, enhancing patient care and satisfaction.

In this role, you will provide quality support to collect customer feedback and complaints and support complaint investigations. Your expertise will be crucial in ensuring the continued quality of the client's product.

Day to Day:

Manages complaint processing and resolution, including intake, risk assessment, investigation review, and escalation for health hazard evaluations or adverse events.
Monitors system performance through KPIs and metrics to support data-driven decisions and ensure root causes are identified.
Supports audits and cross-functional QA activities, providing backup coverage and contributing to regulatory readiness.

REQUIRED SKILLS AND EXPERIENCE

Degree in STEM or relevant industry experience.
3+ years of exp in a quality assurance or complaint role in the medical devices industry.
Exposure of med device regulations: ISO 1345, 820

NICE TO HAVE SKILLS AND EXPERIENCE