Medical Delivery Technician

US Med-Equip; Exton (PA); On-site; USD 38,000 - 48,000; Full time

Job summary

US Med-Equip is seeking a Customer Service Representative to join a fast-growing healthcare company focused on delivering essential medical equipment to hospitals. You will collaborate with operations and the sales team to provide top-tier service to our hospital partners.

Responsibilities include loading and transporting equipment, coordinating with the local sales team, and maintaining professional customer interactions while adhering to quality standards.

Qualifications

• Provide excellent customer service to professionals in healthcare.
• Use the company portal to manage equipment maintenance orders and deliveries.
• Be able to work multiple shifts, including on-call as needed.
• Read and write in English and perform basic math calculations.
• Able to work unsupervised and maintain professionalism.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to healthcare institutions.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in the branch warehouse.
• Provide professional customer service to hospital contacts, addressing patient and equipment needs.
• Maintain a neat appearance, including wearing the company uniform.
• Adhere to the operations process and quality management system standards.
• Coordinate daily with local sales representatives on orders and deliveries.
• Participate in business planning and professional development sessions.

Skills

Customer service

Healthcare industry

English proficiency

Communication

Multitasking

DOT certification

Education

High School diploma or equivalent

Tools

Company portal

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessionsAll other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical