MEDICAL CUSTOMER SERVICE REPRESENTATIVE

Siouxland Community Health Center; Sioux City (IA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Siouxland Community Health Center in Sioux City, IA is seeking a Medical Customer Service Rep for a full-time front-desk role. You will provide exceptional patient service, handle check-in, collect co-payments, and enter data accurately in GE Centricity.

Bi-lingual Spanish is strongly preferred, and clinic experience is a big plus. This position requires flexibility to work at all facilities as needed, a team mindset, and the ability to multitask in a busy environment.

Qualifications

• Experience in a medical clinic setting preferred.
• Strong data entry skills.
• Bi-lingual Spanish strongly preferred.

Responsibilities

• Provide exceptional internal and external customer service.
• Handle new patient paperwork and check-in documentation; update GE Centricity.
• Meet or exceed co-payment collection targets.
• Assist patients with information and navigate front-desk processes.
• Adapt to schedule changes and support other duties as needed.

Skills

Customer service

Data entry

Multi-tasking

Spanish bilingual

Education

High School diploma

Job description

Siouxland Community Health Center
1021 Nebraska St
Sioux City, IA 51105, USA

Description

Siouxland Community Health Center has an opening for:

MEDICAL CUSTOMER SERVICE REP

1-Full-time (Approximately 40 hours per week)

Must be willing to work at all facilities. as needed by management

Successful candidate must have solid experience & advanced knowledge of:

• Previous successful work experience providing exceptional customer service
• Experience in a medical clinic setting strongly preferred
• Strong and proficient data entry skills
• Health insurance knowledge or background a definite plus
• Bi-lingual Spanish strongly preferred
• Ability to multi-task and work quickly and efficiently in a stressful environment

Successful candidate must be able to perform primary functions of position:

• Enthusiastically and consistently exhibit exceptional internal and external customer service skills
• Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
• Meet or exceed collection standards of obtaining patient co-payment
• Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.