DENTAL CUSTOMER SERVICE REPRESENTATIVE

Siouxland Community Health Center; Sioux City (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Siouxland Community Health Center in Sioux City, IA, seeks a full-time dental front desk receptionist to support patient flow and financial processing.

The role requires solid customer service experience, dental reception and collections, with Dentrix and data-entry skills a plus.

You will check patients in/out, enter demographics and insurance information, discuss balances, and maintain recall lists, with an evening shift and equal opportunity employment.

Qualifications

• Customer service experience required; dental reception and collection experience preferred.
• Advanced computer and data entry skills.
• Dentrix system experience is a plus.
• Insurance administration experience preferred.

Responsibilities

• Serve as first point of contact and check patients in and out.
• Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
• Maintain and identify different insurance types, co-pays and deductibles.
• Discuss account balances with patients and collect payments.
• Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.

Skills

Customer service

Dental reception

Data entry

Dentrix

Insurance administration

Education

High School or better

Tools

Dentrix

Job description

Siouxland Community Health Center
1021 Nebraska St
Sioux City, IA 51105, USA

Description

Siouxland Community Health Center has an opening for:

1-Full-time (4 days per week with one evening)

Preferred candidate must have solid experience & advanced knowledge of:

• Previous customer service experience required, with dental reception and collection experience strongly preferred.
• Advanced computer and data entry skills.
• Dentrix system experiences a plus.
• Insurance administration experience preferred.

Successful candidate must be able to perform primary functions of position:

• Serve as first-point of contact and check patients in & out, directing patient flow.
• Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
• Maintain and identify different insurance types, co-pays and deductibles.
• Discuss account balance with patient and collect patient balance.
• Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.
• These functions are not all inclusive.

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state, or local laws.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.