Bilingual Medical Customer Service Specialist

Siouxland Community Health Center; Sioux City (IA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Siouxland Community Health Center in Sioux City, IA is seeking a Medical Customer Service Rep for a full-time role (~40 hours per week). The successful candidate will deliver exceptional customer service, support patients through check-in, and maintain accurate data in GE Centricity.

Bi-lingual Spanish preferred; health insurance knowledge a plus; ability to multi-task in a fast-paced clinic; will work at all facilities as needed by management; prior clinic experience and strong data entry are

Qualifications

• Previous successful work experience providing exceptional customer service
• Experience in a medical clinic setting strongly preferred
• Strong and proficient data entry skills
• Health insurance knowledge or background a definite plus
• Bi-lingual Spanish strongly preferred

Responsabilités

• Enthusiastically and consistently exhibit exceptional internal and external customer service skills
• Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed
• Meet or exceed collection standards of obtaining patient co-payment
• Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity

Connaissances

Customer service

Data entry

Health insurance knowledge

Bilingual Spanish

Formation

High School or better

Outils

GE Centricity

Description du poste

Siouxland Community Health Center in Sioux City, IA is seeking a Medical Customer Service Rep for a full-time role (~40 hours per week). The successful candidate will deliver exceptional customer service, support patients through check-in, and maintain accurate data in GE Centricity.

Bi-lingual Spanish preferred; health insurance knowledge a plus; ability to multi-task in a fast-paced clinic; will work at all facilities as needed by management; prior clinic experience and strong data entry are