Ophthalmology | Optometry Front Desk

Mittleman Eye Center Pa; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Generous monthly benefit package

Paid time off

Paid holidays

Discount on eye products and services

Job summary

Mittleman Eye Center in West Palm Beach, FL is seeking a responsible Front Desk Assistant to support daily operations, patient check-in/check-out, and front-desk duties in a busy ophthalmology practice.

Key responsibilities include welcoming patients, collecting balances, scheduling follow-ups, maintaining confidential records, and providing courteous customer service to ensure a high-quality patient experience in the community.

Qualifications

• 2+ years of experience in healthcare or similar setting.
• Associate degree with 1+ year in healthcare.
• Experience in customer service or administrative role, preferably healthcare.
• Proficiency with electronic medical records (EMR) and Microsoft Office.
• Strong attention to detail and handling confidential patient information.

Responsibilities

• Report to Operations Manager.
• Greet visitors and check them in with a friendly demeanor.
• Check patients out and collect balances due.
• Schedule follow-up appointments and explain follow-up care.
• Maintain patient records with confidentiality and accuracy.
• Answer phones and assist patients with inquiries.
• Coordinate with the department to ensure smooth daily operations.

Skills

Customer service

Administrative tasks

Detail-oriented

Team player

Education

High school diploma or equivalent

Associate degree

Tools

EMR systems

Microsoft Office

Job description

Job Details

Job Location: WEST PALM BEACH, FL 33409

Company’s Overview

Mittleman Eye Center (MEC) is a comprehensive eye care practice serving the greater West Palm Beach and Jupiter communities. With over 50 years of experience in the field, we offer eye exams, consultations, optical and all general ophthalmology. We offer advanced cataract and refractive surgeries, glaucoma treatment, and retina. At Mittleman Eye, we exemplify the core values of Respect, Excellence, Consistency, Adaptability, Sustainability and Efficiency. We hold our employees to the highest standards of morals and character.

Job Description

We are looking for a responsible Front Desk Assistant to perform a variety of administrative, clerical tasks and customer service. This dedicated person will support the Operations Department with daily check-in and check-out patients while contributing to the high-standard customer-patient satisfaction experience we are proud to have in the community.

Duties & Responsibilities

• Report to Operations Manager
• Welcome visitors with a friendly smile and check them in.
• Check patients out in a timely manner with a smile.
• Collect any balance necessary at check out for the practice.
• Schedule next appointments with patients and ensure they understand everything and have clear indication on follow-ups.
• Ensure patients are satisfied with the overall service and have no other questions or concerns before they leave the premises.
• Move patients to MDI drop box accordingly.
• Help customers find solutions to their questions or problems.
• Answer and dial phone calls to patients as needed.
• Organize and schedule appointments.
• Inform visitors of safety rules and practice as they are ready to leave.
• Manage Patient record including scanning and filing documents accurately and confidentially.
• Collaborate with other members of the department to ensure a smooth daily operation of the practice.

Qualifications

• High school diploma or equivalent with at least 2 years of experience, preferably in healthcare practice.
• Associate degree with at least 1 year of experience in the healthcare industry.
• Proven experience in customer service or administrative role, preferably in healthcare setting.
• Proficiency in using electronic medical records systems and Microsoft office.
• Strong attention to detail and accuracy in handling sensitive patient information.

Benefits

• Generous monthly benefit package
• Paid time off
• Paid holidays
• Discount on eye products and services

Professional skills

• Ability to work under pressure and in a high-speed environment.
• Good written and verbal communication.
• Ability to multitask and well organized.
• Detail-oriented.
• Effective communication and team player.
• Action-oriented problem-solving.