Medical Collections Specialist

HCA Healthcare; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Medical Collections Specialist, where your contributions matter. In this role, you'll be key in ensuring timely payments for patient services, working closely with insurance companies and patients alike. You'll identify and resolve billing errors, maintain accounts receivable, and negotiate payment plans, all while supporting a mission-driven healthcare team. This is a fantastic opportunity to grow your career in a supportive and ethical environment that values its employees and their professional development.

Benefits

Comprehensive Medical Coverage

401(k) Plan with Matching

Employee Stock Purchase Plan

Education Assistance

Paid Time Off

Free Counseling Services

Flexible Spending Accounts

Pet Insurance

Referral Services

Colleague Recognition Program

Qualifications

• 1+ years experience in a medical office setting preferred.
• Knowledge of managed care payers is a plus.

Responsibilities

• Perform follow-up activities on accounts to ensure prompt payment.
• Monitor insurance claims and contact companies to resolve issues.
• Negotiate payment plans on self-pay accounts.

Skills

Medical Terminology

Follow-up Activities

Billing Error Identification

Insurance Claims Monitoring

Negotiation Skills

Education

Experience in a Medical Office

Job description

Description

Introduction

Do you want to join an organization that invests in you as a Medical Collections Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Medical Collections Specialist like you to be a part of our team.

Job Summary and Qualifications

As the Collections Representative, you will contribute to the company’s mission, vision, and values by completing follow-up and collections for patient services. Under the supervision of the Business Office Manager/Business Office Supervisor, you will obtain payment from third party payers and self-pay accounts to enhance cash flow and gather reimbursement based on established contracts.

What you will do in this role:

1. You will perform follow-up activities on accounts to ensure prompt payment.
2. You will identify coding or billing errors from EOBs and work to correct them.
3. You will monitor insurance claims and contact insurance companies to resolve claims.
4. You will update the patient account record to identify actions taken.
5. You will assign bad debt to the collection agency.
6. You will act as a liaison for accounts and administer contracts in collection of third party accounts (Medicare and Medicaid).
7. You will complete account reconciliation of accounts turned over to outside agencies.
8. You will negotiate payment plans on self-pay accounts.
9. You are responsible for maintaining accounts receivable and creating a reduction in bad debt.

Qualifications you will need:

• Minimum (1) year of experience in a medical office setting highly preferred (i.e., ambulatory surgery center, hospital, doctors' office).
• Knowledge of managed care payers and medical terminology is preferred.

Consider a fulfilling and secure career with Surgery Ventures, in partnership with HCA Healthcare. Our team of over 3,400 physicians manages more than 150 surgery centers across 16 states in the United States. As a dedicated unit within HCA Healthcare, we prioritize providing safe, efficient, and premium surgical services. With over 30 years of pioneering experience in the industry, our physician partners offer exceptional outpatient care to over 800,000 patients in communities across our network. We do so with the backing of the clinical, operational, and financial expertise of a Fortune 100 healthcare leader. At Surgery Ventures, we are committed to supporting your career growth and advancement at every stage.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Collections Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.