Medical Collections Specialist

TEKsystems; Broomfield (CO); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team in a hybrid role focused on managing delinquent member accounts. This position involves engaging with members to negotiate payment solutions and establish repayment plans. The ideal candidate will possess strong analytical and interpersonal skills, ensuring effective communication and problem resolution. Enjoy a competitive hourly wage with comprehensive benefits, including medical coverage and a 401(k) plan. Be part of a leading provider of business and technology services, contributing to impactful community solutions.

Benefits

Medical, Dental, and Vision Coverage

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Savings Account (HSA)

Transportation Benefits

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• 1+ years of collections experience with a financial institution preferred.
• Strong interpersonal skills to negotiate payment solutions.

Responsibilities

• Handle calls regarding delinquent member accounts and assist with payment plans.
• Perform outbound calls for delinquency and recovery queues.

Skills

Collections Experience

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Analytical Skills

Attention to Detail

Job description

Job Description

Responsible for handling calls regarding delinquent member accounts, including overdrafts, VISA credit cards, lines of credit, secured loans, signature loans, and real estate loans.

Reach out to members via phone and email when overdraft amounts are not rectified in a timely fashion. Assist members in establishing payment plans to repay outstanding overdraft amounts.

Perform outbound calls to handle delinquency queues and charge-off/recovery queues. Conduct skip tracing as needed.

Qualifications

• 1+ years of collections experience with a full-service financial institution (preferred).
• Strong interpersonal skills to hear customers, maintain conversations, and negotiate payment solutions.
• Good organizational and problem-solving skills.
• High level of analytical skills.
• Strong attention to detail.

Pay and Benefits

The pay range for this position is $21.54/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and specific plan terms. Available benefits may include:

• Medical, dental, and vision coverage.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan with pre-tax and Roth post-tax options.
• Life Insurance (Voluntary Life & AD&D for employee and dependents).
• Short and long-term disability.
• Health Savings Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, Sick Leave).

Workplace Type

This is a hybrid position located in Broomfield, CO.

Application Deadline

The position is anticipated to close on May 17, 2025.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, helping accelerate business transformation through strategy, design, execution, and operations. With a team of 80,000 professionals, we work with over 6,000 customers worldwide, including 80% of the Fortune 500, delivering solutions that unlock business value and foster positive community impacts. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any legally protected characteristic.