Collections Specialist

HomeLight; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

HomeLight is seeking a customer service professional to enhance the customer experience by managing payment arrangements and resolving outstanding issues. The ideal candidate will thrive in a dynamic environment, utilizing strong communication and negotiation skills to ensure customer satisfaction.

Qualifications

• 5+ years of experience in collections preferred.
• Excellent English speaking and written communication skills.

Responsibilities

• Communicate effectively with customers via phone and written correspondence.
• Resolve outstanding payment issues by negotiating and arranging payment plans.
• Maintain detailed records of interactions and payment statuses.

Skills

Communication

Negotiation

Customer Service

Multitasking

Tools

Google Sheets

HubSpot

Job description

Who We Are

We’re building the future of real estate — today.
HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey — whether that’s finding the right agent, securing a competitive mortgage, or ensuring a smooth, on-time closing.

Each year, billions of dollars in real estate transactions flow through the HomeLight platform. Our vision is a world where every real estate transaction is simple, certain, and satisfying for everyone involved.

At HomeLight, we challenge the status quo every day while staying grounded in our goals and core values — key ingredients to our shared success.

Who You Are

You thrive in a dynamic, supportive environment and are passionate about delivering meaningful work that truly makes an impact. In this role, you’ll handle inbound and outbound calls, generate internal invoices, set up payment arrangements, and use your customer service, communication, and negotiation skills to resolve late payments. You'll manage past-due accounts and play a key role in enhancing the customer experience.

What You’ll Do Here

• Communicate effectively with customers via phone and written correspondence
• Resolve outstanding payment issues by negotiating and arranging payment plans
• Accurately generate, manage, and track internal invoices
• Maintain detailed records of interactions and payment statuses
• Build rapport and ensure a positive customer experience through exceptional service
• Utilize tools like Google Sheets and online research tools to track and resolve issues
• Navigate difficult conversations with composure and professionalism

What You Bring

• 5+ years of experience in collections (preferred)
• A reliable internet connection and a quiet, professional home workspace
• Excellent English speaking and written communication skills
• Experience with HubSpot is a plus
• Strong multitasking abilities and attention to detail
• A calm, empathetic, yet firm approach to customer engagement, especially in challenging situations

Let’s Chat!

HomeLight is proud to be an equal opportunity employer. We’re committed to building an inclusive, diverse workforce and providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications — regardless of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, or other protected status.

We are happy to provide reasonable accommodations during the recruitment process upon request. All accommodation requests will be handled confidentially.

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