Medical Clinic Front Desk Specialist — Patient Concierge

North Arkansas Regional Medical Center; Harrison (AR); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Comprehensive health plans (PPO & HDHP

Dental and vision coverage

HSA & FSA

Life insurance options

Disability plans

401(k) retirement plan

Paid time off

Employee assistance program

Tuition reimbursement

Employee discounts

Job summary

North Arkansas Regional Medical Center is seeking a friendly receptionist to join our physician clinics team. You will greet patients, verify insurance, collect payments, and help ensure smooth clinic operations while maintaining a professional, patient-centered environment.

You will handle scheduling, chart preparation, and daily clerical tasks, supporting a welcoming, efficient front desk and coordinating with clinic staff to deliver quality care.

Qualifications

• Clerical tasks, typing and basic computer skills.
• Strong English reading, writing and speaking abilities.
• Excellent communication and customer service skills.
• Experience in a medical office or clinic front desk is preferred.

Responsibilities

• Greet patients and check them in using ECW and Meditech.
• Collect and verify patient demographics and insurance information.
• Explain policies, payments, and appointment procedures.
• Collect co-pays, post payments and issue receipts.
• Prepare patient charts and super-bills.
• Schedule and confirm appointments; send reminders.
• Enter charges for billing and coding.
• Verify Medicaid eligibility and process referrals as needed.
• Handle mail processing and scanning of documents and checks.
• Provide general clerical support: phones, filing, typing, paperwork.
• Balance cash drawer and prepare daily reports.
• Back up front desk coverage as needed.
• Assist nurses with pharmacy faxes and daily filing.

Skills

Clerical

Typing

Computer proficiency

English proficiency

Communication

Customer service

Medical office experience

Education

High school diploma or GED

Job description

North Arkansas Regional Medical Center is seeking a friendly receptionist to join our physician clinics team. You will greet patients, verify insurance, collect payments, and help ensure smooth clinic operations while maintaining a professional, patient-centered environment.

You will handle scheduling, chart preparation, and daily clerical tasks, supporting a welcoming, efficient front desk and coordinating with clinic staff to deliver quality care.