Medical Clinic Front Desk Specialist

DHR Health; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health is seeking a Clinic Office Specialist for Valley Cardio Shared to professionally manage visitors, patients, calls and messages while performing clerical duties that keep the clinic running smoothly.

The role requires good communication, computer skills and experience in a medical office setting; familiarity with EMR is preferred. On-site work at the Valley Cardio Shared clinic with day-to-day front desk responsibilities and patient confidentiality are emphasized.

Qualifications

• High School/GED preferred.
• Computer skills required, with good working knowledge of Microsoft office suite products.
• Good written and verbal communication skills required.

Responsibilities

• Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times.
• Answers and routes all incoming calls to the front desk and handle promptly.
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times.
• Route faxes that come into the fax server to the appropriate account in the EMR
• Schedule, reschedule, confirm, or cancel patient appointments as needed
• Request medical records from referring MD’s as needed
• Call patients who were “no shows” or who cancelled their appointments to reschedule
• Use missed appointment process to alert patients who were not able to make their appointments to schedule missed appointments.
• Provide efficient and professional telephone services; transfer calls, page staff and take messages according to established protocols.
• Validates demographic and insurance information on returning patients
• Registers new patients into the computer system gathering all demographic, photo ID, and copies insurance card information
• Other copying, filing, scanning and faxing duties
• Determine the financial status of patients and their eligibility for services; assist patients in accurately completing appropriate forms, and refer to Billing Department or Financial Counselor as necessary
• Collect co pay amounts from patients upon check in, whether in check, cash or credit card authorizations according to protocols;
• Prepare and balance daily cash drawer and submit all forms and payments to the Billing Department
• Prepare deposit for review and deposit in the bank by the manager
• Posting of payments and charges as needed into the computer system
• Flexibility to work different work schedules and locations as needed by the practice
• Insurance verification/authorization for patient visits as needed
• Sort incoming mail as needed
• Prepare and maintain monthly reports as needed for manager
• Secure the building at the close of each working day; turn off or unplug appliances and machines according to protocols and lock all entrances
• Assure the readiness of the reception area for each working day; open the building at the designated time and have all front desk activities fully operational at the start of business hours
• Turn phones over to and from the night call service
• Training of new employees as needed
• Other duties as assigned

Skills

Microsoft Office

Communication

Receptionist experience

Customer service

Medical office experience

Education

High School/GED preferred

Tools

EMR

Job description

DHR Health is seeking a Clinic Office Specialist for Valley Cardio Shared to professionally manage visitors, patients, calls and messages while performing clerical duties that keep the clinic running smoothly.

The role requires good communication, computer skills and experience in a medical office setting; familiarity with EMR is preferred. On-site work at the Valley Cardio Shared clinic with day-to-day front desk responsibilities and patient confidentiality are emphasized.