Medical Claims Customer Service Specialist - Bilingual

Medlogix, Llc; Hamilton (NJ); Presencial; USD 22.000 - 29.000; Jornada completa

Descripción de la vacante

Medlogix, LLC, a provider of medical claims solutions, is seeking a Customer Service Representative in Hamilton, NJ. You will act as a liaison between customers and internal teams, handling calls, precertification inquiries, and data entry in our claims system.

The role requires a High School diploma and two plus years of customer service experience; bilingual Spanish is a plus. You will work in a collaborative team environment and contribute to achieving service level agreements.

Formación

• Two plus years of customer service experience required.
• Bi-lingual Spanish a plus.
• High school diploma required.

Responsabilidades

• Interact with customers in a call center environment and communicate professionally.
• Assist callers with precertification services, PPO network access, and billing inquiries.
• Process claim intake and update information in internal systems.
• Document calls and follow up as needed to meet SLA targets.
• Coordinate with other departments to resolve inquiries and issues.
• Operate with accuracy in Microsoft Office and claim management tools.

Conocimientos

Customer service

Call center

Bilingual Spanish

Microsoft Office

Data entry

Educación

High School Diploma

Herramientas

Electronic claim system

Descripción del empleo

Medlogix, LLC, a provider of medical claims solutions, is seeking a Customer Service Representative in Hamilton, NJ. You will act as a liaison between customers and internal teams, handling calls, precertification inquiries, and data entry in our claims system.

The role requires a High School diploma and two plus years of customer service experience; bilingual Spanish is a plus. You will work in a collaborative team environment and contribute to achieving service level agreements.