Customer Service Specialist - Medical Claims & Support

Medlogix; Hamilton (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Medlogix is seeking a Customer Service Representative in Hamilton, NJ to serve as a liaison with insurers, employers, providers, insureds, and colleagues. Responsibilities include handling incoming calls across multiple queues, processing precertification inquiries, and updating claims data using Medlogix systems.

Strong typing and MS Office skills are expected. Requirements include a High School Diploma and at least two years of customer service experience; bilingual Spanish is a plus.

Qualifications

• Two+ years of Customer Service experience required.
• Bi-lingual Spanish a plus.
• High School Diploma required.

Responsibilities

• Interact professionally with customers in a call center environment.
• Assist callers with inquiries on precertification, PPO access, and FROI.
• Perform claim intake and update demographic information.
• Access databases to obtain information for callers.
• Document calls in the call management system and note outcomes.

Skills

Customer service

Bilingual Spanish

Call center environment

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Medlogix is seeking a Customer Service Representative in Hamilton, NJ to serve as a liaison with insurers, employers, providers, insureds, and colleagues. Responsibilities include handling incoming calls across multiple queues, processing precertification inquiries, and updating claims data using Medlogix systems.

Strong typing and MS Office skills are expected. Requirements include a High School Diploma and at least two years of customer service experience; bilingual Spanish is a plus.