Medical Center Operations & Admin Lead

Palm Medical Centers; Spring Hill (FL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Palm Medical Centers in Spring Hill, FL is seeking a dedicated healthcare administrator to oversee daily medical office operations, supervise staff, and ensure high-quality patient service.

The role requires experience in medical management and customer service, with strong Microsoft Office skills, attention to detail, and the ability to coordinate with management to meet deadlines and regulatory requirements.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• At least three years of administrative and clerical experience in healthcare.
• Experience in healthcare, managed care, Hedis, KPIS, and metrics required.

Responsibilities

• Assists with direct supervision of medical center personnel and ensures adequate staffing levels.
• Evaluates medical center personnel, employee performance, and makes recommendations.
• Counsels and discipline employees when necessary; monitors productivity levels of personnel.
• Assists in developing and updating policy and procedure manuals.
• Assists with processing daily cash reconciliation/deposits and other reports as necessary and ensures petty cash is accounted and safeguarded.
• Collects and submits monthly statistical reports to Upper Management for all center services and departments.
• Assists in developing progressive departmental goals and appropriate measures to ensure timely effective results.
• Assists in recommending procurement of supplies, equipment, and modifications necessary for practical economical operations.
• Responsible to comply with on call rotation
• Assists with analyzing and developing productivity of departments.
• Analyzes data related to physician’s productivity and member services.
• Works closely with the Marketing Dept. in developing strategies to increase and retain membership.
• Handles and resolves member complaints and grievances.
• Ensures that referrals are being issued in a timely manner.
• Maintains updated documentation of licenses and in-services to comply with regulatory compliance procedures.
• Maintains open communication with Administrator on daily operational issues.
• Schedules supervision and staff meetings.
• Ensures customer satisfaction with all members

Skills

Office management procedures

Verbal and written communication

Interpersonal skills

Customer service

Time management

Attention to detail

Education

Associate degree in office administration or related field

Tools

Microsoft Office Suite

Job description

Palm Medical Centers in Spring Hill, FL is seeking a dedicated healthcare administrator to oversee daily medical office operations, supervise staff, and ensure high-quality patient service.

The role requires experience in medical management and customer service, with strong Microsoft Office skills, attention to detail, and the ability to coordinate with management to meet deadlines and regulatory requirements.