Medical Call Center

Our Family Health; Monroe (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Our Family Health in Monroe, GA seeks a Medical Call Center Representative to handle incoming and outbound calls, schedule appointments, and provide information about medical services with empathy.

You will document interactions in the EHR, assist with insurance questions, and collaborate with medical staff to ensure smooth patient care while protecting confidentiality under HIPAA.

Ideal candidates have strong communication, organizational skills, and experience in a fast-paced healthcare setting.

Qualifications

• Experience as a Medical Call Center Representative or similar role.
• Strong communication and interpersonal abilities required.
• Ability to manage high call volumes with professionalism and empathy.

Responsibilities

• Schedule, reschedule, and confirm patient appointments accurately.
• Provide information about medical services and office policies.
• Document patient interactions and update records in the call center database.
• Assist patients with insurance verification and billing questions.
• Collaborate with medical staff to ensure seamless patient care and communication.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Strong communication

Interpersonal skills

Handling high call volumes

Organizational skills

Multitasking abilities

Medical terminology familiarity

Call center software proficiency

EHR systems proficiency

Prior call center experience

Education

High school diploma or equivalent

Tools

Call center software

Electronic Health Records (EHR)

Job description

We are seeking a dedicated and compassionate Medical Call Center Representative to join our team in Monroe, GA. The ideal candidate will be responsible for handling inbound and outbound calls, assisting patients with appointment scheduling, providing information about medical services, and addressing patient inquiries with professionalism and empathy.

Responsibilities

• Schedule, reschedule, and confirm patient appointments accurately.
• Provide information about medical services, office policies, and procedures.
• Document patient interactions and update records in the call center database.
• Assist patients with insurance verification and billing questions as needed.
• Collaborate with medical staff to ensure seamless patient care and communication.
• Maintain patient confidentiality and comply with HIPAA regulations.

Qualifications

• Previous experience as a Medical Call Center Representative or in a similar role.
• Strong communication and interpersonal skills.
• Ability to handle high call volumes with professionalism and patience.
• Familiarity with medical terminology and healthcare procedures.
• Proficient in using call center software and electronic health records (EHR) systems.
• Excellent organizational and multitasking abilities.
• High school diploma or equivalent; additional medical or customer service training is a plus.