Call Center Representative

Community-Health-Alliance---Nevada; Reno (NV); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive wage: $19.50/hour

Company-paid employee medical, vision,

Dental insurance (80-90% covered)

PTO 15 days/year + 8 holidays

CHA pension plan 5% after 1 year

403(b) retirement plan

Accidental Death & Dismemberment (AD&D

Job summary

Community Health Alliance is seeking a full-time Call Center Representative in Reno, NV. The role involves answering and routing incoming calls, scheduling patient appointments, and helping patients with general inquiries in a fast-paced clinic environment.

Preferred bilingual English/Spanish candidates with experience in EMR/EPM systems and strong data-entry accuracy. Competitive benefits apply, with on-site work across CHA locations.

Qualifications

• High school diploma or GED required.
• At least one year of experience in call center, medical office, or customer service environment.

Responsibilities

• Answer and route incoming calls.
• Schedule patient appointments.
• Support patients with general inquiries.
• Maintain confidentiality of medical and financial information.

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Team collaboration

Data entry

Phone etiquette

Education

High school diploma or GED

Certificate program / some college

Tools

EMR/EPM systems

Microsoft Office Suite

Scheduling software

Job description

• Base Pay $19.50 / Hour
• Job Category Call Center, Medical , Dental
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

The Call Center Representative is responsible for providing excellent customer service by answering and routing incoming calls, scheduling patient appointments, and supporting patients with general inquiries. The role requires effective communication, strong organizational skills, attention to detail, and the ability to work collaboratively in a high-volume, fast-paced environment. This position plays a key role in supporting CHA’s mission to deliver accessible, high-quality health care services to the community.

Requirements

Knowledge, Skills, and Abilities (KSA):

·Knowledge of medical and dental clinic operations.

·General understanding of office practices and procedures.

·Bilingual fluency in English and Spanish (preferred).

·Experience with EMR/EPM systems and patient scheduling software.

·Proficiency with Microsoft Office Suite and other standard office software.

·Competence in operating phones, fax machines, copiers, and postage scales.

·High attention to detail and accuracy in data entry and documentation.

·Ability to maintain confidentiality of medical and financial information.

·Mathematical literacy for billing and scheduling tasks.

·Strong critical thinking and problem-solving skills.

·Sound judgment and decision-making abilities.

·Effective collaboration and team engagement skills.

·Courteous, clear, and professional communication.

·Ability to calmly manage difficult or distressed callers.

·Cultural competency in serving diverse populations.

·Excellent listening and verbal clarity for phone conversations.

·Visual ability for screen reading and document review.

·Physical capacity to lift up to 20 pounds as needed.

·Willingness to accept accommodations for physical limitations as applicable.

Education and Experience:

• High school diploma or GED required.
• Completion of a certificate program or some college preferred.
• At least one year of experience in a call center, medical office, or customer service environment.
• Bilingual (English/Spanish) preferred but not required.
• Familiarity with healthcare environments and terminology strongly preferred.

Summary

Community Health Alliance is looking for full-time Call Center Representative .Join our talented Call Center team that focuses on serving the community and helping those in need by creating healthy outcomes for patients of every income.

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more.

Our team members enjoy benefits that include:

• Competitive Wage: $19.50
• 100% company paid employee medical insurance and 90% paid vision and dental on the first of the month from 60th day of hire.
• Paid Time Off:
  • PTO 15 days/year and increased after one years of service: pro-rated based on FTE status
  • 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee.