Bilingual Member Billing Specialist - Remote

Accesstohealthcare; Reno (NV); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance & Vision provided at

Health Savings Account HDHP with match

Dependent Care FSA

Dental insurance

Life Insurance

Paid Time Off

WFH Options

Job summary

Access to Healthcare Network (AHN) in Reno, NV seeks a Member Billing Specialist to provide accurate billing support to members and staff. You will respond to inquiries, process payments, and maintain customer accounts in a fast-paced nonprofit office environment.

The role reports to the Membership Billing Manager, is non-exempt, and requires bilingual English/Spanish proficiency, strong communication, and cash-handling experience.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• At least one year of cash-handling experience is preferred.
• At least one year of customer service experience, including oral and written communication, is required.
• High school diploma or equivalent is required.
• At least one year of experience using Microsoft Word and Excel is preferred.
• Experience with Accounting Seed and Salesforce is preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and customer service skills.
• Ability to manage multiple priorities, work effectively under pressure, and collaborate as part of a team.
• Valid driver's license and ability to operate an AHN company vehicle as needed.
• Flexibility to work a schedule established by the department based on operational needs; the schedule may change as those needs evolve.

Responsibilities

• Perform duties accurately and efficiently in a fast-paced, high-volume environment.
• Maintain Access Medical and Healthy Living Plus membership accounts accurately, including account status and balances, and identify inconsistencies.
• Research account discrepancies and complete timely follow-up.
• Respond to member telephone inquiries regarding billing, facilitate prompt resolution when appropriate, and process payments accurately.
• Contact AHN members to support membership retention efforts.
• Process daily receipts and prepare accounting entries for member payments.
• Prepare daily and weekly deposits.
• Develop and maintain effective working relationships with members and colleagues across AHN departments.
• Assist with special projects as assigned by the Membership Billing Manager.
• Provide support to other Accounting Department staff as needed.
• Support fiscal staff in maintaining an organized and efficient office environment.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Cash handling

MS Word & Excel

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Accounting Seed

Salesforce

Job description

Access to Healthcare Network (AHN) in Reno, NV seeks a Member Billing Specialist to provide accurate billing support to members and staff. You will respond to inquiries, process payments, and maintain customer accounts in a fast-paced nonprofit office environment.

The role reports to the Membership Billing Manager, is non-exempt, and requires bilingual English/Spanish proficiency, strong communication, and cash-handling experience.