Medical Call Center & Scheduling Specialist

Ellis and Badenhausen Ortho; Berrytown (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Profit sharing

Team-oriented culture

Growth opportunities

Job summary

Ellis & Badenhausen Orthopaedics, PSC in Louisville, KY is seeking a full-time Call Center Representative on-site. You will be the first contact for patients, scheduling appointments, collecting insurance and demographics, and guiding patients through information and policies.

The ideal candidate is organized, friendly, and able to multitask in a fast-paced medical office. Prior call center or medical office experience is a plus, and you will use G-Suite and practice management software.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and organization.
• Ability to multitask in a busy medical office.

Responsibilities

• Opening the office daily per protocol.
• Scheduling, coordinating, and rescheduling patient appointments.
• Providing patients with information about what to bring and expect.
• Following physician-approved scheduling guidelines.
• Updating physician schedules and notifying patients of changes.
• Collecting and verifying insurance and demographic information.
• Explaining financial policies and assisting with payment reminders.
• Documenting appointment notes accurately and completely.
• Supporting physicians and clinic staff with requests throughout the day.
• Maintaining confidentiality and HIPAA compliance.
• Learning and utilizing G-Suite and practice management software.
• Attending staff meetings and completing other assigned tasks.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

G-Suite

Practice mgmt software

Job description

Ellis & Badenhausen Orthopaedics, PSC in Louisville, KY is seeking a full-time Call Center Representative on-site. You will be the first contact for patients, scheduling appointments, collecting insurance and demographics, and guiding patients through information and policies.

The ideal candidate is organized, friendly, and able to multitask in a fast-paced medical office. Prior call center or medical office experience is a plus, and you will use G-Suite and practice management software.