Call Center Representative

Eandbortho; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

401(k) + profit-sharing plan

Supportive, team-oriented work culture

Opportunities for professional growth

Job summary

Ellis & Badenhausen Orthopaedics, PSC is seeking a Full-Time, On-Site Call Center Representative in Louisville, KY. You will be the first point of contact for patients, handling scheduling, information provision, and HIPAA-compliant data handling.

Responsibilities include opening the office, coordinating appointments, verifying insurance, explaining financial policies, and supporting physicians and staff throughout the day. Prior medical office or call center experience is a plus.

Qualifications

• Excellent communication and customer service skills are expected.
• Strong attention to detail and organization are essential.
• Ability to multitask in a busy medical office environment.
• Familiarity with electronic scheduling and billing systems is preferred.
• Prior experience in a medical office or call center is a plus.
• Knowledge of insurance verification and scheduling protocols is preferred.

Responsibilities

• Opening the office daily per protocol.
• Scheduling, coordinating, and rescheduling patient appointments.
• Providing patients with clear information about what to bring and expect.
• Following physician-approved scheduling guidelines.
• Updating physician schedules and notifying patients of changes.
• Collecting and verifying insurance and demographic information.
• Explaining financial policies and assisting with payment reminders.
• Documenting appointment notes accurately and completely.
• Supporting physicians and clinic staff with requests throughout the day.
• Maintaining confidentiality and compliance with HIPAA regulations.
• Learning and utilizing G-Suite and practice management software.
• Attending staff meetings and completing other tasks as assigned.

Skills

Excellent communication

Customer service

Attention to detail

Organization

Multitasking

Scheduling systems

Billing systems

Medical office experience

Tools

G-Suite

Practice management software

Job description

Join a Team Where People Make the Difference!

Position Title: Full-Time, On-Site Call Center Representative
Location: Louisville, KY
Reports To: Manager - Contact Center

At Ellis & Badenhausen Orthopaedics, PSC, our people are the key to our success. We rely on individuals with the right attitude, aptitude, and team spirit to deliver exceptional care and service to the Louisville community. As a leader in orthopedic care, we are committed to staying at the forefront of medical technology and patient-centered service.

We are currently seeking a Call Center Representative to join our growing team. If you are organized, friendly, and thrive in a fast-paced environment, we’d love to hear from you!

What You’ll Do

As a Call Center Representative, you will be the first point of contact for many of our patients. Your day-to-day responsibilities will include:

• Opening the office daily per protocol
• Scheduling, coordinating, and rescheduling patient appointments
• Providing patients with clear information about what to bring and expect
• Following physician-approved scheduling guidelines
• Updating physician schedules and notifying patients of changes
• Collecting and verifying insurance and demographic information
• Explaining financial policies and assisting with payment reminders
• Documenting appointment notes accurately and completely
• Supporting physicians and clinic staff with requests throughout the day
• Maintaining confidentiality and compliance with HIPAA regulations
• Learning and utilizing G-Suite and practice management software
• Attending staff meetings and completing other tasks as assigned

What You Bring

• Excellent communication and customer service skills
• Strong attention to detail and organization
• Ability to multitask in a busy medical office environment
• Comfort working with electronic scheduling and billing systems
• Prior experience in a medical office or call center is a plus
• Knowledge of insurance verification and scheduling protocols is preferred

What We Offer

• Competitive pay
• 401(k) + profit-sharing plan
• Supportive, team-oriented work culture
• Opportunities for professional growth and development

Ellis & Badenhausen Orthopaedics, PSC is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic. Applicants must be eligible to work in the U.S.

Ready to make a meaningful difference every day?