Call Center Representative

Ellis and Badenhausen Ortho; Berrytown (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Profit sharing

Team-oriented culture

Growth opportunities

Job summary

Ellis & Badenhausen Orthopaedics, PSC in Louisville, KY is seeking a full-time Call Center Representative on-site. You will be the first contact for patients, scheduling appointments, collecting insurance and demographics, and guiding patients through information and policies.

The ideal candidate is organized, friendly, and able to multitask in a fast-paced medical office. Prior call center or medical office experience is a plus, and you will use G-Suite and practice management software.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and organization.
• Ability to multitask in a busy medical office.

Responsibilities

• Opening the office daily per protocol.
• Scheduling, coordinating, and rescheduling patient appointments.
• Providing patients with information about what to bring and expect.
• Following physician-approved scheduling guidelines.
• Updating physician schedules and notifying patients of changes.
• Collecting and verifying insurance and demographic information.
• Explaining financial policies and assisting with payment reminders.
• Documenting appointment notes accurately and completely.
• Supporting physicians and clinic staff with requests throughout the day.
• Maintaining confidentiality and HIPAA compliance.
• Learning and utilizing G-Suite and practice management software.
• Attending staff meetings and completing other assigned tasks.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

G-Suite

Practice mgmt software

Job description

Join a Team Where People Make the Difference!

Position Title: Full-Time, On-Site Call Center Representative
Location: Louisville, KY
Reports To: Manager - Contact Center

At Ellis & Badenhausen Orthopaedics, PSC, our people are the key to our success. We rely on individuals with the right attitude, aptitude, and team spirit to deliver exceptional care and service to the Louisville community. As a leader in orthopedic care, we are committed to staying at the forefront of medical technology and patient-centered service.

We are currently seeking a Call Center Representative to join our growing team. If you are organized, friendly, and thrive in a fast-paced environment, we’d love to hear from you!

What You’ll Do

As a Call Center Representative, you will be the first point of contact for many of our patients. Your day-to-day responsibilities will include:

Opening the office daily per protocol

Scheduling, coordinating, and rescheduling patient appointments

Providing patients with clear information about what to bring and expect

Following physician-approved scheduling guidelines

Updating physician schedules and notifying patients of changes

Collecting and verifying insurance and demographic information

Explaining financial policies and assisting with payment reminders

Documenting appointment notes accurately and completely

Supporting physicians and clinic staff with requests throughout the day

Maintaining confidentiality and compliance with HIPAA regulations

Learning and utilizing G-Suite and practice management software

Attending staff meetings and completing other tasks as assigned

What You Bring

Excellent communication and customer service skills

Strong attention to detail and organization

Ability to multitask in a busy medical office environment

Comfort working with electronic scheduling and billing systems

Prior experience in a medical office or call center is a plus

Knowledge of insurance verification and scheduling protocols is preferred

What We Offer

• Competitive pay
• 401(k) + profit-sharing plan
• Supportive, team-oriented work culture
• Opportunities for professional growth and development

Ellis & Badenhausen Orthopaedics, PSC is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic. Applicants must be eligible to work in the U.S.