Medical Call Center Representative

Questpro; United States; On-site; USD 28,000 - 34,000; Full time

Job summary

Questpro is seeking a Temporary Medical Status Call Specialist to perform outbound calls to physicians and medical offices to obtain medical and work status information for claims. The role emphasizes professional phone communication, accurate data entry, and strict confidentiality in a structured environment.

The position is temporary through the end of the year with potential for expanded responsibilities.

Qualifications

• Minimum experience in claims, medical, or insurance environments.
• Excellent data entry and attention to detail.
• Proficient with Microsoft Office and computer systems.
• Ability to follow procedures and document accurately.

Responsibilities

• Make outbound calls to physicians, medical offices, and healthcare providers.
• Obtain medical status and work status information.
• Follow established procedures for documenting call results and outcomes.
• Accurately enter and maintain information in the appropriate systems.
• Make follow-up calls as needed to obtain outstanding information.
• Communicate professionally and courteously with medical personnel.
• Maintain confidentiality of medical and claim-related information.
• Assist with additional administrative or claims-related tasks as trained.

Skills

Phone communication

Data entry

Attention to detail

Organizational skills

Independent work

Tools

Microsoft Office

Job description

Medical Status Call Specialist — Temporary

Position Type: Temporary / Contract through End of Year

Schedule: Monday–Friday, 8:30 AM–4:30 PM CT or PST

Duration: Temporary, with potential to take on additional responsibilities for the right candidate

Position Overview

Our client is seeking a Temporary Medical Status Call Specialist to assist with outbound calls to physicians and medical offices to obtain medical and work status information for claims.

The ideal candidate will be comfortable spending a significant portion of the day on the phone, communicating professionally with medical offices, and accurately documenting the information obtained. Detailed procedures and guidelines are provided to ensure results are documented correctly based on the outcome of each call.

For the right candidate, there may be an opportunity to receive training on additional responsibilities and assist with other areas of the department.

Key Responsibilities

• Make outbound calls to physicians, medical offices, and healthcare providers.
• Obtain medical status and work status information.
• Follow established procedures for documenting call results and outcomes.
• Accurately enter and maintain information in the appropriate systems.
• Make follow-up calls as needed to obtain outstanding information.
• Communicate professionally and courteously with medical personnel.
• Maintain confidentiality of medical and claim-related information.
• Assist with additional administrative or claims-related tasks as trained.

Qualifications

• Previous experience in a claims, medical, workers’ compensation, healthcare, or insurance environment is preferred.
• Strong telephone communication skills and a professional phone presence.
• Comfortable making a high volume of outbound calls.
• Excellent attention to detail and accurate data entry skills.
• Ability to follow detailed procedures and documentation requirements.
• Strong organizational and follow-through skills.
• Comfortable working independently and staying productive throughout the day.
• Proficient with Microsoft Office and computer systems.
• A positive, team-oriented attitude and willingness to learn.

Ideal Candidate

We are looking for someone who enjoys being on the phone , is persistent and professional, and takes pride in getting accurate information and documenting it correctly. Someone with prior claims support, workers’ compensation, medical office, or insurance experience would be especially helpful.

This is an excellent opportunity for someone who enjoys a structured environment, has strong communication skills, and is interested in expanding their knowledge of the insurance/claims industry.