Call Center Specialist

Fuse3 Solutions; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Fuse3 Solutions is seeking a reliable Call Center Specialist for an immediate temporary position in Oklahoma City. The role centers on a high volume of outbound calls to members about upcoming insurance plan changes, with support for inbound inquiries and thorough documentation of interactions.

The ideal candidate will have strong verbal and written communication skills, proven customer service ability, and experience with data entry and recordkeeping in a fast-paced environment.

Qualifications

• Minimum prior experience in customer service, call center, or administrative roles.
• Comfortable making high-volume outbound calls and handling inbound inquiries.
• Strong verbal and written communication skills with a focus on quality service.
• Excellent customer service and problem-solving abilities.
• Strong data entry, documentation, and recordkeeping skills; accurate work.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications; follow established procedures and protect confidential information.
• Dependable, organized, and capable of working independently or as part of a team.

Responsibilities

• Place a high volume of outbound calls to members regarding upcoming plan changes.
• Handle inbound calls and respond to member questions.
• Provide clear, knowledgeable, and professional customer service.
• Accurately document calls and member interactions in a call center tracking system.
• Research questions and work toward timely resolution of member concerns.
• Prepare workflow referrals and ensure proper follow-up.
• Maintain confidentiality of sensitive member information; follow HIPAA privacy requirements.
• Maintain designated schedules and break times to ensure adequate call coverage.
• Assist with additional administrative projects and tasks as needed.

Skills

Customer service

Outbound calling

Verbal communication

Written communication

Problem solving

Data entry

Recordkeeping

Multitasking

Follow procedures

Dependable

Organized

Team player

Tools

Microsoft Office

Job description

Call Center Specialist

We are seeking a dependable and customer-focused Call Center Specialist for an immediate temporary opportunity in Oklahoma City. This position will primarily focus on making a high volume of outbound calls to members regarding upcoming insurance plan changes, while also assisting with inbound calls, answering questions, resolving issues, and accurately documenting interactions.

Responsibilities

• Place a high volume of outbound calls to members regarding upcoming plan changes
• Handle inbound calls and respond to member questions
• Provide clear, knowledgeable, and professional customer service
• Accurately document calls and member interactions in a call center tracking system
• Research questions and work toward timely resolution of member concerns
• Prepare workflow referrals and ensure proper follow-up
• Maintain confidentiality of sensitive member information
• Follow HIPAA and other applicable privacy requirements
• Maintain designated schedules and break times to ensure adequate call coverage
• Assist with additional administrative projects and tasks as needed

Qualifications

• Previous customer service, call center, or administrative/clerical experience
• Comfortable making high-volume outbound calls
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Strong data entry, documentation, and recordkeeping skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office applications
• Ability to follow established procedures and handle confidential information
• Dependable, organized, accurate, and comfortable working both independently and as part of a team

Preferred Experience:

Experience with outbound calling, health insurance, insurance plan members, government programs, or administrative support is preferred. Bilingual candidates are also encouraged to apply.

This position requires daily use of computers and phones and is fully onsite.