CALL CENTER AGENT (On-site position)

Bienville Orthopaedic Specialists LLC; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Bienville Orthopaedic Specialists LLC in Biloxi, MS, is seeking a Call Center Representative to support patients and caregivers by handling high-volume inbound calls, triaging inquiries, and routing requests to the appropriate clinical staff. The role requires accurate EHR data entry and knowledge of medical terminology.

Ideal candidates have a High School Diploma and 1–2 years in medical office administration, with strong data-entry skills and 45 wpm typing.

Qualifications

• High School Diploma or equivalent required or preferred.
• 1–2 years' experience in medical office administration highly preferred.
• Must have strong data-entry skills and 45 wpm typing speed.
• Proficiency with electronic records systems and medical terminology is preferred.

Responsibilities

• Answer and triage inbound calls in a high-volume call center.
• Assist patients or caregivers with inquiries and provide general assistance.
• Receive and forward patient requests to clinical staff promptly.
• Enter patient information into the EHR system accurately.
• Recognize and escalate complex issues to supervisor for guidance.
• Maintain up-to-date knowledge of physician schedules and clinic updates.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication skills

Interpersonal skills

Problem analysis

Time management

Medical terminology

Typing speed 45 wpm

Education

High School Diploma or equivalent

Tools

EHR system

Medical scheduling/billing systems

Electronic records systems

Job description

Position Overview: Under the direction of the Call Center Manager and Team Lead, the Call Center Representatives work in our call center answering incoming calls and assisting patients or caregivers with various inquiries.

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

Education:

• High School Diploma or equivalent.
• 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements:

• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.\
• Must have the ability to work independently while managing time and workload appropriately.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.
• High School Diploma or equivalent.
• 1 – 2 years' experience in medical office administration highly preferred.

Job Type: Full Time

Qualifications

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Loyal

Shows firm and constant support to a cause

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Peer Recognition: Inspired to perform well by the praise of coworkers

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Self-Starter: Inspired to perform without outside help

Education

Preferred

High School or better.

Experience

Preferred

1-2 years:

Experience in medical office administration highly preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.