Dental Eligibility Coordinator

Chapa-De Indian Health; Auburn (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan with employer match

Job summary

Chapa-De Indian Health is hiring a Dental Eligibility Coordinator to verify insurance coverage and eligibility, helping patients prepare for appointments and coordinating with Billing and Treatment Coordinators for a smooth care experience.

The role offers hourly pay and a Monday–Friday schedule, with a comprehensive benefits package including health insurance, PTO, and retirement planning. Auburn, CA-based clinics support access to care for the community.

Qualifications

• High school diploma, GED, or equivalent.
• 1 year of experience as a Dental Patient Services Representative or in a similar dental front-office role.
• 1 year of experience with dental terminology and eligibility, including knowledge of Medi-Cal and private insurance coverage.
• Strong attention to detail, problem-solving, and organizational skills.
• Excellent communication and customer service skills, with the ability to work effectively with patients and team members in stressful situations.
• Ability to prioritize multiple responsibilities, work independently with minimal supervision, and succeed in a fast-paced environment.

Responsibilities

• Verify Medi-Cal and private dental insurance eligibility, coverage, and patient responsibility before appointments.
• Review patient records, demographics, appointments, and insurance information for accuracy.
• Communicate with patients regarding coverage, copays, balances, Sliding Scale, and payment options.
• Work closely with Treatment Coordinators and Billing to resolve insurance, eligibility, and documentation issues.

Skills

Dental terminology

Attention to detail

Communication skills

Customer service

Education

High school diploma or GED

Job description

Job Description

Help Our Community Smile Their Best and Live Their Best! Join Chapa-De's Dental team as a Dental Eligibility Coordinator, where you'll help ensure patients are prepared for their appointments by verifying insurance coverage, eligibility, and payment information. You'll work closely with patients, Treatment Coordinators, and Billing to make sure information is accurate and help create a smooth dental care experience.

Hourly Pay

$25.00-$28.58

Schedule

Monday- Friday 8:00 AM - 5:00 PM

Exceptional Benefits

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match
• Work alongside a collaborative team dedicated to providing person-centered care to our community.

What You'll Do

• Verify Medi-Cal and private dental insurance eligibility, coverage, and patient responsibility before appointments.
• Review patient records, demographics, appointments, and insurance information for accuracy.
• Communicate with patients regarding coverage, copays, balances, Sliding Scale, and payment options.
• Work closely with Treatment Coordinators and Billing to resolve insurance, eligibility, and documentation issues.

Required Experience

What You'll Bring:

• High school diploma, GED, or equivalent.
• At least 1 year of experience as a Dental Patient Services Representative or in a similar dental front-office role, such as Call Center, Treatment Coordination, or Referrals.
• At least 1 year of experience with dental terminology and eligibility, including knowledge of Medi-Cal and private insurance coverage and frequencies.
• Strong attention to detail, problem-solving, and organizational skills.
• Excellent communication and customer service skills, with the ability to work effectively with patients and team members in stressful situations.
• Ability to prioritize multiple responsibilities, work independently with minimal supervision, and succeed in a fast-paced, changing environment.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).

Keyword: Dental Eligibility, Dental Insurance, Insurance Verification, Medi-Cal, Dental Front Office