Medical Call Center Pro: Patient Scheduling & Access

Chapa-De Indian Health; Auburn (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Retirement match

Collaborative team

Job summary

Chapa-De Indian Health in Auburn, CA is seeking a Call Center Representative to help patients access medical and optometry services by answering calls, scheduling appointments, checking eligibility, and coordinating with care teams.

This full-time role offers hourly pay of $25.00–$26.00, standard hours Mon-Fri, with position starting in Auburn and transitioning to Rocklin in early 2027. The organization emphasizes compassionate, person-centered care within a nonprofit community health setting.

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of hands‑on experience answering high-volume phone calls.
• Applied knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• At least 1 year of demonstrated problem‑solving experience with strong attention to detail.
• Effective communication skills and the ability to work successfully with a team in stressful situations.
• Ability to prioritize work, meet deadlines with minimal supervision, and familiarity with medical terminology.

Responsibilities

• Answer high-volume incoming calls and address patient needs promptly and professionally.
• Schedule Medical and Optometry appointments and manage cancellations and available same-day appointments.
• Check insurance and Medi-Cal eligibility and accurately update patient demographic information.
• Communicate with clinical teams regarding patient requests, prescription refills, scheduling needs, messages, and calls requiring further triage.
• Verify Medi-Cal and private dental insurance eligibility, coverage, and patient responsibility before appointments.

Skills

High-volume calls

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Attention to detail

Team collaboration

Medical terminology

Education

High school diploma / GED

Tools

Microsoft Office Suite

Job description

Chapa-De Indian Health in Auburn, CA is seeking a Call Center Representative to help patients access medical and optometry services by answering calls, scheduling appointments, checking eligibility, and coordinating with care teams.

This full-time role offers hourly pay of $25.00–$26.00, standard hours Mon-Fri, with position starting in Auburn and transitioning to Rocklin in early 2027. The organization emphasizes compassionate, person-centered care within a nonprofit community health setting.