Dental Call Center Representative

Chapa-De Indian Health; Grass Valley (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Supportive team

Job summary

Chapa-De Indian Health in Grass Valley, CA is seeking a Dental Call Center Representative to support patients by answering high-volume calls, scheduling appointments, and guiding them to the appropriate dental care team.

The role emphasizes compassionate communication, accuracy in documentation, and collaboration with front office and clinical staff to ensure timely access to Medi-Cal, private insurance, and Sliding Scale benefits.

Qualifications

• High school diploma or GED (or equivalent).
• At least 1 year of hands-on experience answering high-volume phone calls.
• Excellent communication, people and customer service skills.
• Ability to work effectively with patients and team members under pressure.

Responsibilities

• Answer high-volume incoming calls politely and helpfully.
• Schedule dental appointments and manage cancellations/no-shows.
• Verify Medi-Cal, private insurance, Sliding Scale, and PRC eligibility and share information with patients.
• Document calls in the EHR and coordinate with front office and clinical teams.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

EHR system

Job description

Job Description

Help Our Community Smile Their Best and Live Their Best! Join Chapa-De's Dental team as a Dental Call Center Representative, where you'll help patients access the dental care they need by answering incoming calls, scheduling appointments, providing information, and connecting patients with the appropriate care team. You'll help create a positive patient experience while keeping communication accurate, efficient, and compassionate.

Hourly Pay: $25.00-$26.0

Schedule: Monday- Friday 8:00 AM - 5:00 PM

Exceptional Benefits

• Employer-paid health insurance (medical, dental & vision): 100% employee coverage and 80% dependent coverage
• 17 days of PTO, 11 paid holidays, and 8+ paid sick days (1 hour earned for every 30 hours worked)
• Retirement plan with a 6% employer match
• Work alongside a collaborative team dedicated to providing person-centered care to our community.

What You'll Do

• Answer high-volume incoming calls and assist patients in a courteous and helpful manner.
• Schedule dental appointments and help manage cancellations, no-shows, and available appointments.
• Verify Medi-Cal, private insurance, Sliding Scale, and PRC eligibility and communicate relevant information to patients.
• Accurately document calls in the EHR and work closely with front office and clinical teams to address patient needs.

Required Experience

What You'll Bring

• High school diploma, GED, or equivalent.
• At least 1 year of hands-on experience answering high-volume phone calls.
• Excellent communication, people, and customer service skills.
• Ability to work effectively with patients and team members in stressful situations while maintaining professionalism.
• Ability to prioritize responsibilities, work independent with minimal supervision, and manage multiple interruptions in a fast-paced environment.
• Dental experience and knowledge of dental terminology, Medi-Cal, and private insurance eligibility are preferred.

About Us

Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473).

Keyword: High-Volume Call Center, Dental Scheduling, Customer Service, Dental Insurance, Medi-Cal