Call Center Representative

The JOY FM; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) safe harbor

Paid time off

Paid holidays

Job summary

Augusta ENT PC is seeking an entry-level, full-time Call Center / Patient Services role across the CSRA and Statesboro. You will handle inbound/outbound calls, schedule appointments, and ensure accurate patient demographics and insurance data in the EMR, acting as a bridge between physicians and referring facilities.

This role emphasizes teamwork, reliability, and strong communication. Benefits include comprehensive insurance options, 401(k) with safe harbor, paid time off, and paid holidays.

Qualifications

• Outstanding communication skills to converse clearly with patients over the phone.
• Computer efficiency, strong data entry, and attention to detail.
• Previous customer service experience.
• Ability to work in a team environment.
• Punctual and dependable.
• Ability to sit at a desk and talk on the phone for an extended period of time.
• Must pass a background check and drug screen.

Responsibilities

• The patient experience begins in our call center. In this role, you will spend the majority of your time on the phone: routing calls to the appropriate team member, scheduling appointments- ensuring accurate patient demographic and insurance information is in the EMR, and serve as a liaison between physician and referring facilities.

Skills

Communication skills

Data entry

Customer service

Team player

Punctuality

Phone work

Job description

Description: Opportunity: Full-time, entry level opportunity with a growing medical practice with locations across the CSRA and Statesboro. Who We Are: For the past 40 years, Augusta ENT PC has been providing a full spectrum of specialty care for people of all ages across the CSRA and Statesboro. With 5 offices, 16 physicians, and a variety of services Augusta ENT PC strives to help everyone feel their very best. Duties (summary): The patient experience begins in our call center. In this role, you will spend the majority of your time on the phone: routing calls to the appropriate team member, scheduling appointments- ensuring accurate patient demographic and insurance information is in the EMR, and serve as a liaison between physician and referring facilities. Our Ideal Candidate: A friendly individual with excellent communication and customer service skills, dependable, detail oriented and computer efficient. Ability to multitask and comply with all company policies. Must be trainable and able to work without cellphone in hand. Benefits: We offer comprehensive insurance options for employees and their families, 401(k)- 3% safe harbor contribution with potential for profit sharing, generous paid time off, and paid holidays. Schedule: Monday-Friday no weekends or major holidays The estimated salary that Indeed, Glassdoor, and LinkedIn suggest does not represent Augusta ENT PC’s compensation structure.

Qualifications: Candidate Profile:

• Outstanding communication skills to converse clearly with patients over the phone
• Computer efficiency, strong data entry, and attention to detail
• Previous customer service experience
• Ability to work in a team environment
• Punctual and dependable
• Ability to sit at a desk and talk on the phone for an extended period of time
• Must pass a background check and drug screen

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