Medical Call Center

Oracle Heart and Vascular; Fredericksburg (VA); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Oracle Heart and Vascular in Fredericksburg, VA is seeking a Call Center Representative to serve as the first contact for patients. The role involves greeting patients, scheduling appointments, maintaining physician schedules, and handling inquiries with care.

This in-person position requires a positive attitude and strong communication skills. Candidates should have a high school diploma or GED and be comfortable with computer systems and practice software.

Qualifications

• High school diploma or GED required.
• 1 year of call center experience preferred but not required.
• Familiarity with multi-line phone systems and practice software.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner and provide necessary directions.
• Schedule and reschedule patient appointments.
• Maintain cohesive physician schedules for all locations.
• Obtain necessary information from patients to create a medical advisory.
• Process and transfer calls accurately using a multi-line phone system.
• Maintain confidentiality of patient accounts.

Skills

Customer service

Communication

Multiline phone

Education

High school diploma or GED

Job description

At Oracle Heart and Vascular our goal is to improve the quality of our patients' lives. You will serve a vital role as the first contact to our office. We have an opening, for the right candidate in the Fredericksburg area.

We are looking for a Call Center Representative.

Responsibilities include:

• Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
• Scheduling and rescheduling patient appointments
• Maintaining cohesive physician schedules for all locations
• Obtaining necessary information from patients to create a comprehensive medical advisory
• Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs
• Able to maintain composure and patience with demanding phone calls
• Accurately and efficiently process and transfer calls as needed using a multi-line phone system
• Maintains clean, orderly working area and shared workspace
• Attends required meetings and participates in committees as requested
• Maintains confidentiality in regard to patient accounts status

Qualifications:

EDUCATION: High school diploma or GED at the minimum.

EXPERIENCE: Minimum of 1 year of call center experience but not required. Knowledge of how to use equipment including multi-line phone system, computer, and practice software.

JOB TYPE: Full-time

REQUIREMENTS: Computer skills, customer service skills, must be available from 8:15am to 4:45pm Monday through Friday.

Pay: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person- this is not a remote position.