Healthcare Call Center Agent — Patient Scheduling

Oracle Heart and Vascular; Fredericksburg (VA); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Oracle Heart and Vascular in Fredericksburg, VA is seeking a Call Center Representative to serve as the first contact for patients. The role involves greeting patients, scheduling appointments, maintaining physician schedules, and handling inquiries with care.

This in-person position requires a positive attitude and strong communication skills. Candidates should have a high school diploma or GED and be comfortable with computer systems and practice software.

Qualifications

• High school diploma or GED required.
• 1 year of call center experience preferred but not required.
• Familiarity with multi-line phone systems and practice software.

Responsibilities

• Greet patients in a polite, prompt, and helpful manner and provide necessary directions.
• Schedule and reschedule patient appointments.
• Maintain cohesive physician schedules for all locations.
• Obtain necessary information from patients to create a medical advisory.
• Process and transfer calls accurately using a multi-line phone system.
• Maintain confidentiality of patient accounts.

Skills

Customer service

Communication

Multiline phone

Education

High school diploma or GED

Job description

Oracle Heart and Vascular in Fredericksburg, VA is seeking a Call Center Representative to serve as the first contact for patients. The role involves greeting patients, scheduling appointments, maintaining physician schedules, and handling inquiries with care.

This in-person position requires a positive attitude and strong communication skills. Candidates should have a high school diploma or GED and be comfortable with computer systems and practice software.