Medical Billing Customer Service Representative

Five Star Solutions; New Orleans (LA); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Job summary

Five Star Solutions is hiring a Medical Billing Customer Service Representative. This remote role serves clients in multiple states, including Louisiana, with hours 9:00am–6:00pm EST, Mon–Fri. It offers on-the-job training and a competitive hourly rate.

Responsibilities include handling patient inquiries about statements and payments, recording details, and processing card payments, all while maintaining a patient-focused, professional demeanor.

Qualifications

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills
• Basic computer skills and ability to learn new systems
• Excellent attention to detail and documentation skills
• Ability to multitask and process information efficiently
• Calm, professional approach on challenging calls
• Patient-focused attitude and commitment to quality customer service

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Customer service

Communication

Multitasking

Detail oriented

Professional attitude

Calm under pressure

Patient focus

Learning new systems

Tools

CRM software

Payment processing

Job description

Are you a great communicator who enjoys helping people? Join our team as a Medical Billing Customer Service Representative and help patients navigate their billing questions with professionalism, patience, and care!

This is a remote position for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Qualifications

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

$14 - $14 an hour

Shift differential(extra $1/hr nights & wkds)

Work hours - 9:00am-6:00pm (EST) ; Work Days - Mon-Fri

Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)

Status - Full Time 40 hours

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.