Medical Billing Customer Service Representative

Five Star Solutions; Augusta (GA); Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative. This remote role helps patients navigate billing questions with professionalism, patience, and care.

You will answer inbound calls, explain statements and insurance payments, process credit card payments, document interactions, and escalate complex disputes. Training is provided; hours are 9:00am–6:00pm (EST), Mon–Fri, full-time.

Qualifications

• 1 year of call center or customer service experience.
• Strong verbal and written communication skills.
• Basic computer skills and ability to learn new systems.
• Excellent attention to detail and accurate documentation.
• Ability to multitask and process information efficiently.
• Calm, professional approach when handling challenging calls.
• Patient-focused attitude and commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Calm and professional

Patient-focused

Tools

Computer skills

Job description

Are you a great communicator who enjoys helping people? Join our team as a Medical Billing Customer Service Representative and help patients navigate their billing questions with professionalism, patience, and care!

This is a remote position for individuals living in the states of: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Qualifications

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

$14 - $14 an hour

Shift differential(extra $1/hr nights & wkds)

Work hours - 9:00am-6:00pm (EST) ; Work Days - Mon-Fri

Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)

Status - Full Time 40 hours

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.