Medical Assitant

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan with generous ‑

Paid Time Off (PTO) & holidays

Tuition reimbursement

Mental Health resources

Disability benefits

Voluntary Benefits

Discounts on auto & home insurance and

Rewards & Recognition program

Job summary

Mercy Medical Center in Baltimore is hiring a Medical Office Specialist (Medical Assistant) for our Urology Center. The role spans front and back office duties in outpatient settings and requires travel to Downtown Hospital, Glen Burnie and Ellicott City locations.

The successful candidate will greet patients, schedule appointments, verify insurance, handle calls, take vitals, update EHR, and provide patient education.

Qualifications

• High School Diploma or GED required.
• At least one year of experience in a medical office setting preferred.

Responsibilities

• Greet patients in a courteous and friendly manner.
• Schedule and confirm patient appointments and procedures
• Verify patient insurance information and collect co-pays or fees as needed.
• Answer phone calls, respond to inquiries, and provide information to patients and other callers.
• Complete patient check-in and check-out processes
• Take patient vital signs, record medical histories, and update electronic health records (EHR).
• Provide patient education and instructions as directed by healthcare providers.

Skills

Greet patients

Schedule appointments

Verify insurance

Answer calls

Check-in/out

Take vital signs

Update EHR

Patient education

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Office Specialist (Medical Assistant) for our Urology Center!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Medical Assistant provides Front/Back office duties to various pulmonary providers in an outpatient setting. Candidate must have reliable transportation and be willing to travel to multiple locations. Locations include Downtown Hospital, Glen Burnie and Ellicott City.

Front Office Duties

• Greet patients in a courteous and friendly manner, providing a welcoming atmosphere.
• Schedule and confirm patient appointments and procedures
• Verify patient insurance information and collect co-pays or fees as needed.
• Answer phone calls, respond to inquiries, and provide information to patients and other callers.
• Complete patient check-in and check-out processes

Back Office Duties

• Take patient vital signs, record medical histories, and update electronic health records (EHR).
• Provide patient education and instructions as directed by healthcare providers.

Requirements

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
  • High School Diploma or GED
  • A minimum of one year experience, preferrably in a medical office setting.

Other Requirements

• Required to travel to satellite offices

Min

USD $20.32/Hr.

Max

USD $33.53/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.