Medical Assistant Trainer & Clinical Coach

AllCare Georgia; Wheeling (WV); On-site; USD 25,000 - 33,000; Full time

Job summary

AllCare seeks a Medical Assistant Specialist to lead training for new hires and provide remediation coaching while also contributing to clinical duties on the clinic floor. The role blends education with hands‑on patient care in a fast‑growing, tech‑enabled primary care setting.

You will train staff, ensure adherence to clinic protocols, and collaborate with the Clinical Training Specialist to keep training materials current and compliant with regulations.

Qualifications

• Completion of medical assistant training programme with certification.
• 2+ years of medical assistant experience in primary care, urgent care or emergency room setting.
• 1+ year experience as a trainer/mentor in a Primary Care/ Immediate/Urgent Care setting.
• Knowledge of computerized information systems (EMR) used in clinical management settings (Athena preferred).

Responsibilities

• Conduct comprehensive training sessions for new medical assistant hires, covering clinical procedures, administrative tasks and compliance with clinic protocols.
• Assess training needs and provide remediation sessions to address performance gaps identified during onboarding and ongoing evaluations.
• Serve as a mentor and resource for new hires, offering guidance and support throughout their training period and beyond.
• Collaborate with the Clinical Training Specialist to develop and update training materials and protocols to ensure they reflect current best practices and regulatory requirements.
• Work alongside medical assistants on the clinic floor to demonstrate best practices, troubleshoot issues and ensure smooth operations.
• Work floor shifts in assigned pod for business continuity, assisting with patient intake, assessments and basic medical procedures as needed to support clinic operations.
• Maintain accurate documentation of training sessions, attendance records and performance evaluations.
• Participate in continuing education opportunities to stay updated on company workflows, SOP’s and policies.

Skills

Medical assistant experience

Trainer/mentor experience

EMR systems knowledge

Customer service experience

Regulatory compliance

Direct patient care

Education

High School Diploma or GED

Medical Assistant certification

Tools

Athena EMR

Job description

AllCare seeks a Medical Assistant Specialist to lead training for new hires and provide remediation coaching while also contributing to clinical duties on the clinic floor. The role blends education with hands‑on patient care in a fast‑growing, tech‑enabled primary care setting.

You will train staff, ensure adherence to clinic protocols, and collaborate with the Clinical Training Specialist to keep training materials current and compliant with regulations.