Medical Assistant Specialist - Training Position

AllCare Georgia; Wheeling (WV); On-site; USD 25,000 - 33,000; Full time

Job summary

AllCare seeks a Medical Assistant Specialist to lead training for new hires and provide remediation coaching while also contributing to clinical duties on the clinic floor. The role blends education with hands‑on patient care in a fast‑growing, tech‑enabled primary care setting.

You will train staff, ensure adherence to clinic protocols, and collaborate with the Clinical Training Specialist to keep training materials current and compliant with regulations.

Qualifications

• Completion of medical assistant training programme with certification.
• 2+ years of medical assistant experience in primary care, urgent care or emergency room setting.
• 1+ year experience as a trainer/mentor in a Primary Care/ Immediate/Urgent Care setting.
• Knowledge of computerized information systems (EMR) used in clinical management settings (Athena preferred).

Responsibilities

• Conduct comprehensive training sessions for new medical assistant hires, covering clinical procedures, administrative tasks and compliance with clinic protocols.
• Assess training needs and provide remediation sessions to address performance gaps identified during onboarding and ongoing evaluations.
• Serve as a mentor and resource for new hires, offering guidance and support throughout their training period and beyond.
• Collaborate with the Clinical Training Specialist to develop and update training materials and protocols to ensure they reflect current best practices and regulatory requirements.
• Work alongside medical assistants on the clinic floor to demonstrate best practices, troubleshoot issues and ensure smooth operations.
• Work floor shifts in assigned pod for business continuity, assisting with patient intake, assessments and basic medical procedures as needed to support clinic operations.
• Maintain accurate documentation of training sessions, attendance records and performance evaluations.
• Participate in continuing education opportunities to stay updated on company workflows, SOP’s and policies.

Skills

Medical assistant experience

Trainer/mentor experience

EMR systems knowledge

Customer service experience

Regulatory compliance

Direct patient care

Education

High School Diploma or GED

Medical Assistant certification

Tools

Athena EMR

Job description

AllCare is a fast-growing, tech-enabled provider of patient-centered care, built to address a fundamental challenge in healthcare: access. Too often, patients struggle to receive timely, coordinated primary care, leading them into more expensive, fragmented settings and ultimately poorer outcomes.

We are seeking a skilled and dedicated Medical Assistant Specialist to join our team. The Medical Assistant Specialist will be primarily responsible for conducting training sessions for new hires and providing remediation training as needed for existing centres/employees. Also, the Medical Assistant Specialist will participate in clinical duties/shifts on the clinic floor, ensuring the highest standards of patient care and support.

AllCare Core Responsibilities

• Has a contagious and positive work ethic, inspires others, and models the AllCare values.
• Shows effective verbal and written communication that is clear, well-organised, and understands audience needs.
• Through genuine and positive communication, ensures each patient feels informed, understood, and special.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Can keep up in the AllCare environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
• Adherence to standards of business conduct and compliance.

Qualifications

• High School Diploma or GED
• Completion of medical assistant training programme with certification
• 2+ years of medical assistant experience in primary care, urgent care or emergency room setting.
• 1+ year experience as a trainer/mentor in a Primary Care/ Immediate/Urgent Care setting
• Knowledge of computerized information systems (EMR) used in clinical management settings (Athena preferred).

Direct Experience With The Following Tasks

• Clinical intake, patient data collection
• Laboratory specimen collection (blood‑draw/venipuncture, urine collection, point of care testing, etc.)
• Performing EKG testing
• Must meet all other state requirements by law, including but not limited to all state requirements, and licences, where applicable
• If required by state must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognised certifying body approved by the Board.
• Experience with basic computer software and the ability to learn electronic medical records (EMR) systems.

Preferred Qualifications

• 2+ year (s) of customer service experience OR experience in a medical office setting
• 3+ years of direct patient care experience performing medical assistant clinical duties in an urgent care, physician practice, or emergency room setting.
• Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements.

Working Relationships

• Clinical team members including providers and non‑providers (MA’s)
• Administrative leadership team members
• Practice & Regional Manager

Principal Duties And Responsibilities

• Conduct comprehensive training sessions for new medical assistant hires, covering clinical procedures, administrative tasks and compliance with clinic protocols.
• Assess training needs and provide remediation sessions to address performance gaps identified during onboarding and ongoing evaluations.
• Serve as a mentor and resource for new hires, offering guidance and support throughout their training period and beyond.
• Collaborate with the Clinical Training Specialist to develop and update training materials and protocols to ensure they reflect current best practices and regulatory requirements.
• Work alongside medical assistants on the clinic floor to demonstrate best practices, troubleshoot issues and ensure smooth operations.
• Work floor shifts in assigned pod for business continuity, assisting with patient intake, assessments and basic medical procedures as needed to support clinic operations.
• Maintain accurate documentation of training sessions, attendance records and performance evaluations.
• Participate in continuing education opportunities to stay updated on company workflows, SOP’s and policies.

Working Conditions

• Flexibility to work various schedules, including evenings and weekends, to accommodate training schedules assigned clinical shifts and call‑outs.
• Travel. The role will require 100% travel between locations of assigned region or market.
• This position primarily operates in a clinical environment, involving regular interaction with patients and healthcare staff.
• Physical demands include standing for extended periods, lifting and carrying medical equipment or supplies and assisting with patient mobility.

Requirements

• High School Diploma or GED
• Completion of medical assistant training programme with certification
• 2+ years of medical assistant experience in primary care, urgent care or emergency room setting
• 1+ year experience as a trainer/mentor in a Primary Care/ Immediate/Urgent Care setting
• Knowledge of computerized information systems (EMR) used in clinical management settings (Athena preferred).