Medical Assistant (Part-Time -Remote )

PharmD Live; Birmingham (AL); Remote; USD 22,000 - 25,000; Part time

Job summary

PharmD Live is seeking a detail-oriented Medical Assistant for a remote, part-time telehealth role. You will handle outbound patient outreach, scheduling, and documentation while performing core clinical support duties in a compliant, fast-paced environment.

Responsibilities include medication reconciliation, updating medical histories, and documenting vitals within the EHR. You will work with Medicare-aged patients and meet performance targets.

Qualifications

• Medical Assistant certification or equivalent healthcare experience required.
• Experience in a medical office, primary care, or care coordination setting preferred.
• Call center experience strongly preferred.
• Familiarity with Epic, NextGen, or similar EHR systems preferred.
• Experience working with Medicare populations preferred.

Responsibilities

• Conduct high-volume outbound and inbound patient calls during scheduled shift.
• Schedule Annual Wellness Visits and care management appointments.
• Provide professional patient education regarding preventive services.
• Meet daily outreach and scheduling performance targets.
• Perform medication reconciliation with patients.
• Update medical histories, allergies, and preventive care gaps.
• Collect and document patient-reported vitals when applicable.
• Prepare charts for provider review.
• Ensure accurate documentation within the EHR.
• Support care coordination and follow-up activities.
• Maintain HIPAA compliance at all times.
• Accurately document all patient interactions in the EHR.
• Escalate clinical concerns to supervising providers as appropriate.

Skills

Phone outreach

Remote communication

EHR documentation

HIPAA compliance

Care coordination

Education

Medical Assistant certification

Tools

Epic

NextGen

Job description

Medical Assistant - (Part-Time)

Schedule: Monday-Friday | 2:00 PM - 7:00 PM CST
Location: Remote
Employment Type: Part-Time
Compensation: $16-$18 per hour (based on experience)

Position Overview

We are seeking a detail-oriented and patient-focused Medical Assistant to support a telehealth and care management program in a structured, high-volume outreach environment.

This role blends traditional Medical Assistant responsibilities with phone-based patient engagement. The majority of the shift will involve outbound patient outreach, appointment scheduling, and documentation; however, candidates must also be comfortable performing core clinical support duties in a remote setting.

This is not an in-clinic position. The work is conducted remotely and requires strong communication skills, efficiency, and comfort working within defined performance metrics.

Core Responsibilities

Patient Outreach & Scheduling

• Conduct high-volume outbound and inbound patient calls during scheduled shift
• Schedule Annual Wellness Visits and care management appointments
• Provide professional patient education regarding preventive services
• Meet daily outreach and scheduling performance targets

Medical Assistant Support Duties

• Perform medication reconciliation with patients
• Update medical histories, allergies, and preventive care gaps
• Collect and document patient-reported vitals when applicable
• Prepare charts for provider review
• Ensure accurate documentation within the EHR
• Support care coordination and follow-up activities

Compliance & Documentation

• Maintain HIPAA compliance at all times
• Accurately document all patient interactions in the EHR
• Escalate clinical concerns to supervising providers as appropriate

What This Role Requires

• Comfort making 50-80 patient calls per shift
• Strong phone presence and ability to engage Medicare-aged patients
• Ability to work efficiently in a fast-paced, structured environment
• Excellent multitasking and documentation skills
• Professionalism and resilience when handling objections or voicemail-heavy outreach

Qualifications

• Medical Assistant certification or equivalent healthcare experience required
• Prior experience in a medical office, primary care, or care coordination setting
• Prior call center experience strongly preferred
• Familiarity with Epic, NextGen, or similar EHR systems preferred
• Experience working with Medicare populations preferred

Ideal Candidate Profile

• Self-motivated and disciplined in a remote setting
• Comfortable with performance metrics and call volume expectations
• Detail-oriented and clinically accurate
• Reliable and punctual for scheduled shift
• Able to balance patient empathy with efficiency