Medical Assistant

Ackerman Cancer Center; Saint Augustine (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k retirement plan

Tuition reimbursement

Paid time off

Job summary

Ackerman Cancer Center partner Ackerman Urology invites applications for a Medical Assistant in Saint Augustine, FL. The role prepares patients for examination, records vital signs, and ensures exam rooms are ready.

You will greet patients, manage phone calls, verify insurance, schedule follow-ups, and support physicians. A customer-service mindset and medical terminology knowledge are essential.

Qualifications

• 1-2 years of customer service experience.
• Medical Assistant training or certification is required.
• High School Diploma or equivalent.
• Attention to detail with strong organizational and time management.
• Excellent telephone etiquette and professional communication.
• Strong interpersonal and written/oral communication skills.
• Knowledge of medical terminology.
• Proficiency with Microsoft Office and Outlook.

Responsibilities

• Answer multi-line phone calls
• Greet and check in patients
• Prepare supplies and exam rooms
• Escort patients and record visit details
• Forward calls to physicians as requested
• Enter patient information and reports into the medical record
• Verify insurance eligibility and approvals
• Schedule follow ups and consults
• Process payments and mail reminders
• Coordinate appointments with referring physicians
• Track and update physician schedules
• Schedule tests ordered by physicians
• Respond to medical records requests

Skills

Customer service

Telephone etiquette

Interpersonal communication

Detail orientation

Organizational skills

Medical terminology knowledge

Microsoft Office

Education

Medical Assistant training/certification

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Ackerman Urology, a private physician-owned practice, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.

We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).

Position Overview

The Medical Assistant position prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight and temperature, and recording this and other information in the medical record. This position is also responsible for monitoring supplies and assuring exam rooms are prepared for patients.

Essential Job Functions

• Answer multi-line phone calls
• Greet and check in patients
• Prepare supplies and exam rooms for patients
• Escort patients to exam rooms and give preliminary instructions, and perform preliminary physical tests, & update patient history and the purpose of the visit in the medical record
• Forward calls to physicians as requested
• Enter patient information and reports into the patient record
• Verify insurance eligibility and approval for ordered treatments
• Schedule follow ups and Consults
• Respond to patient inquiries and requests for help with insurance and/or appointment scheduling
• Process credit card payments
• Mail out follow up reminders
• Reminder calls made for all labs, follow ups
• Coordinate patient appointments with referring physicians
• Track and update physician schedules
• Schedule all tests ordered by physician
• Respond to medical records requests (mail or fax)

Required

Requirements (Experience/Education/Licensing)

• 1-2 years Customer Service experience
• Medical Assistant training and/or certification
• High School Diploma or equivalent
• Detail orientation and good organizational & time management skills
• Excellent telephone skills and etiquette
• Strong interpersonal skills and communication skills (oral & written)
• Knowledge of medical terminology
• Good computer skills: Microsoft Office, Outlook

Preferred

• Medical Office experience
• Experience with multi-line phone system
• Experience with insurance verification and medical office billing process

Hour: Monday - Friday 8:00AM-4:30PM