Medical Assistant

Ackerman Urology; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

401k retirement plan

Tuition reimbursement

Paid time off

Job summary

Ackerman Urology is seeking a Medical Assistant to prepare patients for examinations, assist in exam rooms, and coordinate schedules. This role emphasizes accurate charting, patient communication, and insurance verification in a compassionate, patient-centered clinic.

The position requires basic medical terminology knowledge, 1–2 years of customer service, and Medical Assistant training. Join a private physician-owned practice dedicated to high-quality urological care.

Qualifications

• 1-2 years of customer service experience
• Medical Assistant training and/or certification
• High School Diploma or equivalent
• Detail orientation and strong organizational/time management
• Excellent telephone etiquette
• Strong interpersonal and communication skills (oral & written)
• Knowledge of medical terminology

Responsibilities

• Greet and check in patients
• Prepare supplies and exam rooms for patients
• Escort patients to exam rooms and provide preliminary instructions; perform basic tests and update histories
• Forward calls to physicians as needed
• Enter patient information and reports into the chart
• Verify insurance eligibility and treatment approvals
• Schedule follow-ups and consultations
• Answer patient questions about insurance and scheduling
• Process credit card payments
• Mail follow-up reminders
• Call patients for lab and follow-up reminders
• Coordinate appointments with referring physicians
• Maintain physician schedules
• Schedule all tests ordered by physicians
• Respond to medical records requests

Skills

Customer service

Telephone etiquette

Interpersonal skills

Medical terminology

Detail oriented

Time management

Written and verbal communication

Education

Medical Assistant training

High School Diploma

Tools

Multi-line phone system

Job description

Ackerman Urology, a private physician-owned practice, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.

We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).

Position Overview

The Medical Assistant position prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight and temperature, and recording this and other information in the medical record. This position is also responsible for monitoring supplies and assuring exam rooms are prepared for patients.

Essential Job Functions

• Greet and check in patients
• Prepare supplies and exam rooms for patients
• Escort patients to exam rooms and give preliminary instructions, and perform preliminary physical tests, & update patient history and the purpose of the visit in the medical record
• Forward calls to physicians as requested
• Enter patient information and reports into the patient record
• Verify insurance eligibility and approval for ordered treatments
• Schedule follow ups and Consults
• Respond to patient inquiries and requests for help with insurance and/or appointment scheduling
• Process credit card payments
• Mail out follow up reminders
• Reminder calls made for all labs, follow ups
• Coordinate patient appointments with referring physicians
• Track and update physician schedules
• Schedule all tests ordered by physician
• Respond to medical records requests (mail or fax)

Requirements (Experience/Education/Licensing)

Required

• 1-2 years Customer Service experience
• Medical Assistant training and/or certification
• High School Diploma or equivalent
• Detail orientation and good organizational & time management skills
• Excellent telephone skills and etiquette
• Strong interpersonal skills and communication skills (oral & written)
• Knowledge of medical terminology

Preferred

• Medical Office experience
• Experience with multi-line phone system
• Experience with insurance verification and medical office billing process