Medical Assistant - Adult Endocrinology - Full Time

ProMedica; Toledo (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Assistant for their Adult Endocrinology team. This role emphasizes patient-centric care, ensuring high-quality service delivery. You'll navigate various IT platforms, support patient care through vital sign checks, and assist in clerical functions. Ideal candidates will possess strong problem-solving skills, a commitment to customer satisfaction, and the ability to work collaboratively. Join a mission-driven organization that values diversity and strives for excellence in patient care, making a meaningful impact in the lives of those you serve.

Qualifications

• High school diploma or equivalent required.
• BLS (CPR) certification from AHA required at hire or within 90 days.

Responsibilities

• Prepare patients for visits by taking vital signs and documenting orders.
• Collaborate with providers to improve patient experience.

Skills

Customer Satisfaction

Independent Work

Problem Solving

Collaboration

Education

High School Diploma or Equivalent

Completion of a Recognized MA Program

Tools

EPIC System

Job description

Medical Assistant - Adult Endocrinology - Full Time - (91060)

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Job Title

Medical Assistant - Adult Endocrinology - Full Time

Category

Medical Assistants

Organizational Unit

Location

Job Description

POSITION SUMMARY

Functioning as a team member within a patient-centric care delivery model to provide high-quality service within the practice setting. Proficiently navigate multiple information technology platforms and applications. Render direct patient care services under supervision, demonstrating ProMedica’s values to the patient.

ACCOUNTABILITIES

1. Report for scheduled shifts on time and professionally, maintaining appropriate behavior, telephone courtesy, dress, identification, and communication with patients, colleagues, and outside agencies.
2. Collaborate with providers and leadership to improve the patient experience through daily care, clerical support, and ongoing projects. Assume additional duties as needed in a self-directed manner.
3. Prepare patients for visits by taking vital signs, documenting and entering orders within the EPIC system, coordinating support and ancillary services, preparing exam rooms, stocking supplies, and supporting providers and patients. Perform specialized tests (e.g., pulmonary function tests, phlebotomy) as needed.
4. Ensure a safe patient experience by adhering to clinical protocols, regulatory requirements, and manufacturer standards. Report equipment malfunctions or safety issues.
5. Support clerical functions such as calls, documentation, and scanning.
6. Demonstrate clinical knowledge and focus on customer service by answering and triaging patient calls, recording messages accurately, and obtaining instructions from providers or nurses when appropriate.
7. Support internal and external customers to maintain a superior care experience through teamwork. Communicate professionally with patients, providers, and staff. Participate actively in staff meetings.
8. Collaborate with leadership and staff to recommend improvements for safety, quality, and efficiency of patient care.
9. Perform other duties as assigned that support ProMedica’s core values.

Job Requirements

Education: High school diploma or equivalent.

Skills: Ability to promote customer satisfaction, work independently, prioritize, problem-solve, and collaborate effectively.

Certification: BLS (CPR) certification from AHA required at hire or within 90 days.

PREFERRED QUALIFICATIONS

• Completion of a recognized MA program at an accredited college or university.
• 1+ years experience in direct patient care preferred.
• Applicable medical certification (e.g., MA, EMT, STNA) preferred.

ProMedica is a mission-based, not-for-profit healthcare organization headquartered in Toledo, Ohio. For more information, visit www.promedica.org/about-promedica

Qualified applicants will receive consideration without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or other protected categories. For accommodation requests under ADAAA, contact [e-mail].

ProMedica is an Equal Opportunity Employer and a Drug-Free Workplace.