Medical AR Specialist: Payer Collections & Appeals

Zvh; Saint Paul (MN); Hybrid; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company matching

Paid time off (20–35 days)

Job summary

Baxter is seeking an experienced Healthcare Collections Specialist to perform collections on outstanding accounts receivable for Commercial and Medicaid payers, ensuring timely follow-up and accurate resolution of issues. This role requires attention to detail, strong communication, and the ability to work both independently and within a team in a hybrid environment with a minimum of three onsite days.

The base salary ranges from $51,200 to $70,400 per year and varies by location, skills, and

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 3+ years of experience in medical collections and/or billing.
• Bilingual proficiency in English and Spanish preferred.
• Strong written, verbal, and interpersonal communication skills.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Ability to work independently, multitask, and effectively organize and prioritize workload.
• Ability to develop and maintain positive, collaborative working relationships.

Responsibilities

• Perform collections activities on outstanding claims for assigned payers and ensure timely follow-up.
• Review, enter, and resolve claim denials, including preparing, submitting, and monitoring appeals.
• Process corrected claims, rebills, and account adjustments in accordance with established policies and procedures.
• Research and reconcile credit balances and document and follow up on explanations of benefits (EOBs).
• Verify patient benefits and coverage criteria and maintain an understanding of payer requirements.
• Identify trends and recurring payer issues, escalating concerns to appropriate leadership in a timely manner.
• Provide high-quality customer service and communication to payers, patients, colleagues, business partners, and other stakeholders.
• Support team and organizational goals by following departmental policies, procedures, job aids, and standard work requirements while maintaining a basic understanding of the business model.

Skills

Medical collections

Billing

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Billing database software

Microsoft Office

Job description

Baxter is seeking an experienced Healthcare Collections Specialist to perform collections on outstanding accounts receivable for Commercial and Medicaid payers, ensuring timely follow-up and accurate resolution of issues. This role requires attention to detail, strong communication, and the ability to work both independently and within a team in a hybrid environment with a minimum of three onsite days.

The base salary ranges from $51,200 to $70,400 per year and varies by location, skills, and